Administrative & Customer Service Coordinator

Administrative & Customer Service Coordinator

Do you thrive in a fast-paced environment, love helping people, and take pride in keeping things running smoothly? We're looking for a proactive, detail-driven Administrative & Customer Service Coordinator to be the backbone of our operations. If you're a strong communicator, multitasker, and natural problem-solver, this role is for you.

What You'll Do

Customer Service Excellence

• Be the welcoming first point of contact for clientsanswer calls, explain services, and set the tone with a professional, positive experience.

Scheduling & Dispatch

• Coordinate technician schedules to ensure on-time service.
• Manage project updates through internal systems to keep everything on track.

Sales & Lead Support

• Follow up with leads, respond to proposal requests, and help move opportunities to close.
• Track sales activity and support the sales team with timely updates.

Project Coordination

• Prepare and send proposals.
• Maintain accurate project files and documentation.
• Communicate clearly between customers, technicians, and managers to keep projects moving.

What You Bring

• Excellent communicationconfident, professional, and personable.
• Tech-savvy and organized, with a knack for managing details.
• Ability to multitask and stay calm under pressure.
• Strong attention to detailnothing slips through the cracks.
• Experience in restoration, construction, or service industries is a plus (but a positive, customer-first attitude is non-negotiable).

What You'll Get

• Compensation: $45,000$50,000 base (DOE) + commissions + annual bonus
• Benefits: Health, dental, and vision insurance + 401(k) with company match
• Paid Time Off: PTO + company holidays
• Growth: Ongoing training in technical skills, leadership development, and career advancement opportunities

About Us

We're a locally owned business and a proud part of the nation's leading restoration franchise. That means you'll get the supportive, small-team feel of a team businessbacked by the resources, training, and reputation of a national brand. We work hard, celebrate wins, and support each other every step of the way. If you need constant reminders to stay organized, energized, or customer-focusedthis isn't the role for you. But if you're excited to make a difference every single day, we'd love to meet you.

Compensation: $45,000.00 - $50,000.00 per year