Pet Insurance & Donor Fund Coordinator

Licensed Veterinary Insurance & Financial Assistance Administrator (P&C Licensed) Posted on May 28, 2026. Full Time (40 hrs/week) Location Angell - Boston 350 South Huntington Avenue Boston, MA 02130, USA Requisition #: INSUR004018 Description Licensed Veterinary Insurance & Financial Assistance Administrator (P&C Licensed) – Full Time (40 hrs/week) Pet Insurance Specialist • Donor Fund Coordinator • Veterinary Client Support Be the expert who helps clients navigate some of the most important financial decisions they’ll make for their pets. As the Insurance & Donor Fund Administrator at MSPCA–Angell, you’ll guide clients through pet insurance, support veterinary teams with accurate financial information, and ensure donor funds are used responsibly to help animals in need. This position requires the candidate to obtain the Insurance Adviser and Insurance Producer (Property & Casualty) licenses within one year of employment. MSPCA Angell will fully sponsor and cover all associated licensing costs. This role blends insurance expertise , client service , and mission-driven impact at one of the most respected veterinary hospitals in the country. What You’ll Do Lead Pet Insurance Guidance & Administration Provide expert support on pet insurance plans, coverage options, and claims Assist clients and veterinarians with insurance claims, appeals, and documentation Maintain knowledge of recommended and non‑recommended insurance plans Serve as the primary contact for insurance company representatives Evaluate partnership requests and maintain vendor relationships Educate staff, including veterinarians, on insurance workflows and client communication Maintain and distribute insurance marketing materials Coordinate Donor Funds With Accuracy & Compassion Identify clients who meet criteria for donor-supported financial assistance Screen clients for eligibility and collect required documentation Upload release forms, photos, and financial paperwork into the electronic medical records (EMR) system Provide guidance to staff on donor fund availability and qualification criteria Support the hospital’s Chief of Staff in applying donor funds accurately and efficiently Support Hospital Operations Through Data & Reporting Pull, analyze, and report data from the EMR Track insurance utilization, claim outcomes, and donor fund distribution Prepare reports for hospital leadership to support program evaluation and planning What You Bring Required Candidate must obtain the Insurance Adviser and Insurance Producer (Property & Casualty) licenses within one year of employment. 2+ years of experience in a veterinary or medical hospital client service role Strong written and verbal communication skills Ability to explain complex insurance and financial concepts clearly Proficiency with EMRs, data reporting, and documentation Strong organizational skills and attention to detail Ability to work in a fast-paced, client-centered environment A genuine passion for helping animals and the people who love them Preferred Because this role requires rapid onboarding, candidates with the following will be prioritized: Active Insurance Adviser and Insurance Producer (Property & Casualty) licenses Experience with insurance contracts, claims, and appeals Experience in insurance administration, claims processing, or financial assistance programs Familiarity with veterinary insurance or medical insurance workflows and front desk operations How We Work: Our Values in Action Client Services Core Values Assume Positive Intent — Lead with trust and empathy Be Solutions Oriented — Don’t just spot problems; help solve them Be Mindful; Be Present — Focus on the task at hand and do it well Respect — For clients, colleagues, and yourself Ownership — Take responsibility and take pride in your professional growth MSPCA Organizational Values These values guide how we treat clients, animals, and each other every day. Starting $28-$32 Hourly. Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications Blue Cross medical, dental, and vision Life and disability insurance Paid holidays, sick time, and vacation Employee discounts on pet care and food Free on-site parking and easy access to public transit Why MSPCA–Angell? Founded in 1915, MSPCA–Angell is internationally recognized for excellence in veterinary medicine, education, and compassionate service. We provide primary care, 24/7 emergency services, and specialty care for dogs, cats, and exotic pets. Joining our team means joining a mission — and a legacy. Your work directly supports animals receiving lifesaving care. Make Your Expertise Matter If you’re ready to bring your insurance knowledge and client service skills into a role where every day offers the chance to help animals and the people who love them, we’d love to meet you. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr MSPCA-Angell Careers