TechOps Administrator (Full Scope Polygraph)

TechOps/Cloud Support Administrator – Redmond, WA Clearance: TS/SCI Full Scope Polygraph (MPO) Location: Redmond, WA Schedule: Day shift, swing shift, evening shift available (Redmond, WA) – 24x7 operational environment Responsibilities of the TechOps Administrator: Execute documented deployment scripts and procedures. Coordinate restoration actions with other teams. Support outage restoration actions, adhering to published SLAs or as indicated by procedures. Document all investigative and restorative actions in the designated system of record for audit purposes and root cause investigations. Apply problem-solving, troubleshooting, and debugging expertise to mitigate customer or service outages. Update standard operation procedures and technical training guides documentation as needed. Manage secure work area operations, including assisting in hardware deployments, physical escort for maintenance, and providing equipment assistance/troubleshooting. Qualifications of the TechOps Administrator: Must hold an active TS/SCI with Full Scope Polygraph (MPO) Excellent customer service skills and focus. Education: Bachelor’s Degree in a related field or equivalent combination of IT training and practical experience. IT troubleshooting and end user support; experience with Microsoft O365, Windows Active Directory, and software functions. Experience administering servers and applications in cloud environment. Programming/Scripting experience: Java, Python, Bash, Powershell. Experience utilizing Remedy or ServiceNow ticketing systems. Openness to shift work, as 24/7 support is essential. Compensation of the TechOps Administrator: Compensation: $100,000 - $130,000+ based on total years of experience Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by law Opportunity to get your foot in the door with cyber security Long-term stable program #J-18808-Ljbffr Zachary Piper Solutions