IT Systems Engineer

Job Description

Job Description

About The Job
WHO WE ARE

The Estate Lawyers is a fast-growing Trust and Estate litigation Firm in Irvine, with a satellite office in San Diego. Our firm values our reputation not only in the legal community, but among our clients and referral partners, many of whom are repeat customers. If you are looking to join a firm of results-based, high-performing legal professionals who value collaboration and teamwork, we look forward to seeing your resume.

CORE VALUES TO EMBODY

• Stay Hungry: Continuously seek improvement and excellence.
• Radical Candor & Respect: Lead with honesty and empathy.
• Team Win/Client Win: Foster a collaborative environment where both the team and clients thrive.
• No Jerks Allowed: Maintain a positive, professional culture.

ABOUT THIS ROLE

The IT Systems Engineer plays a critical role in ensuring the reliability, security, and efficiency of the Firm's technology environment. This position serves as the primary point of contact for all employee technology needs and is responsible for providing hands-on technical support, troubleshooting complex issues, managing technology resources, and driving continuous improvement across the organization.

The IT Systems Engineer will work closely with the Firm's external IT provider, and will be responsible for coordinating with vendors, monitoring service delivery, escalating issues appropriately, and ensuring technology needs are addressed efficiently and effectively.

This is a highly independent, hands-on role ideal for a seasoned IT professional who enjoys solving problems, takes ownership of results, and understands that exceptional IT support is essential to keeping a high-performing law firm operating at its best.

IDEAL CANDIDATE

• Is a seasoned IT professional who can independently manage the day-to-day technology needs of a growing law firm
• Has extensive experience troubleshooting hardware, software, Microsoft 365, and end-user technology issues
• Thrives in a fast-paced, high-performing professional services environment
• Takes full ownership of technical issues, following through until they are completely resolved
• Is proactive in identifying potential problems and implementing solutions before they impact operations
• Understands how to effectively partner with an external IT provider while maintaining internal accountability for service quality and responsiveness
• Has a strong understanding of cybersecurity, data protection, and confidentiality requirements
• Communicates technical information clearly and professionally to employees with varying levels of technical knowledge
• Is equally comfortable resolving everyday technical issues and managing more complex technology projects
• Is highly organized, resourceful, and able to prioritize competing requests without constant oversight
• Has experience supporting employees across multiple offices and remote locations
• Brings a strong customer service mindset and genuinely enjoys helping others succeed
• Is confident making technology recommendations to Firm leadership and identifying opportunities for operational improvement
• Values collaboration, accountability, and a team-first approach
• Takes pride in creating a reliable, secure, and efficient technology environment

KEY RESPONSIBILITIES

IT Support & Employee Experience

• Serve as the Firm’s primary internal IT resource, providing timely and professional technical support to attorneys and administrative staff
• Diagnose and resolve hardware, software, application, connectivity, and peripheral issues
• Support Microsoft 365 applications, Windows operating systems, printers, scanners, conferencing equipment, and other business technology
• Provide technical assistance to employees working onsite and remotely
• Manage employee technology onboarding and offboarding, including equipment setup, user access coordination, and account provisioning
• Track, prioritize, and resolve IT support requests, ensuring timely follow-through and communication
• Identify recurring technical issues and implement solutions to prevent future disruptions
• Educate employees on technology best practices and efficient use of Firm systems

External IT Vendor Coordination & Accountability

• Serve as the primary internal liaison with the Firm’s external IT provider
• Coordinate and oversee support requests involving servers, networks, firewalls, backups, patch management, and other vendor-managed infrastructure
• Monitor vendor responsiveness, service quality, and resolution timelines
• Escalate unresolved or recurring issues and ensure appropriate follow-through
• Collaborate with the external provider on system upgrades, security initiatives, infrastructure changes, and technology projects
• Maintain a clear understanding of vendor responsibilities and ensure issues are routed appropriately
• Provide Firm leadership with updates regarding significant technology issues, vendor performance, and recommended improvements

Systems Administration & Technology Management

• Administer and support Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and related applications, within the Firm’s established division of responsibilities
• Coordinate user account administration, access permissions, and security configurations with the external IT provider as needed
• Manage the Firm’s computers, laptops, mobile devices, peripherals, and other employee technology resources
• Maintain accurate IT equipment inventories, software license records, and technology documentation
• Support the Firm’s legal practice management software, including Clio, and other business-critical applications
• Coordinate equipment purchases, replacements, installations, and technology deployments
• Develop and maintain standardized IT procedures, troubleshooting resources, and employee technology guidelines

Cybersecurity & Data Protection

• Promote and reinforce cybersecurity best practices throughout the Firm
• Partner with the external IT provider to ensure security measures are appropriately implemented and maintained
• Coordinate the response to suspected security incidents, phishing attempts, and other potential threats
• Assist with employee cybersecurity awareness and training
• Monitor and escalate potential security concerns involving user access, devices, applications, and confidential information
• Support compliance with Firm policies regarding data protection, confidentiality, and acceptable technology use
• Coordinate with the external provider on backup verification, disaster recovery planning, and security-related initiatives

Technology Strategy & Process Improvement

• Evaluate the Firm’s technology needs and recommend solutions that improve productivity, efficiency, and reliability
• Identify opportunities to streamline processes, reduce recurring technical issues, and improve the employee experience
• Lead internal technology initiatives and coordinate implementation with outside vendors as necessary
• Research and evaluate new software, applications, and technology solutions that support Firm operations
• Assist Firm leadership with technology planning, budgeting, and equipment lifecycle management
• Develop and implement standardized IT workflows and procedures
• Evaluate emerging technologies, including AI tools, with consideration for productivity, security, and client confidentiality
• Manage technology projects from planning through implementation, ensuring minimal disruption to Firm operations

QUALIFICATIONS

• 5+ years of progressive IT experience, including experience in a senior technical support, systems engineering, or IT administration role
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant professional experience
• Advanced experience supporting Microsoft 365, Windows operating systems, and cloud-based business applications
• Strong knowledge of Microsoft Entra ID, user account administration, access management, and endpoint technologies
• Solid understanding of networking fundamentals, cybersecurity principles, and IT infrastructure sufficient to effectively troubleshoot and coordinate with external service providers
• Demonstrated ability to independently diagnose and resolve complex technical issues
• Experience working with managed service providers or external IT vendors
• Strong organizational and project management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills and the ability to explain technical concepts to nontechnical employees
• Strong customer service skills and a willingness to provide hands-on support at all levels of the organization
• Ability to work independently, exercise sound judgment, and take ownership of is