Account Manager

Robert Half

Bethlehem, PA

Job Description
Job Description
A growing manufacturing company in the Lehigh Valley is seeking an experienced Account Manager to join their team. This individual will serve as the primary point of contact for customers, ensuring a high level of service while building strong, long-term business relationships. The ideal candidate is customer-focused, organized, and able to thrive in a fast-paced manufacturing environment.
Responsibilities:
Manage and strengthen relationships with existing customer accounts
Serve as the main point of contact for customer inquiries, orders, and requests
Coordinate with internal departments including production, purchasing, logistics, and customer service to ensure timely delivery and customer satisfaction
Monitor account activity and proactively identify opportunities for growth
Prepare quotes, process orders, and provide product information to customers
Resolve customer concerns and issues in a professional and timely manner
Track key account metrics and provide regular updates to leadership
Maintain accurate customer records within company systems
Support business development initiatives and assist with identifying new opportunities
Qualifications:
Bachelor's degree preferred, but equivalent experience will be considered
3+ years of account management, customer service, sales support, or related experience
Manufacturing, distribution, or industrial industry experience preferred
Excellent communication and relationship-building skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities and deadlines effectively
Proficiency in Microsoft Office Suite and CRM systems
Problem-solving mindset with a commitment to delivering outstanding customer service
If you enjoy building client relationships, solving problems, and serving as a trusted partner to customers, we encourage you to apply today.
Apply now to learn more about this exciting opportunity with a well-established local manufacturing organization.

Apply

Vacancy posted 1 day ago

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