Customer Relations Rep

Job Description

Job Description

Description

Customer Relations Rep

Location: Home Office
Work Environment: On-site

In this role, you will be handling direct/indirect disputes. You will investigate and resolve disputes/complaints, ensuring they are handled accurately and promptly, in compliance with regulations and company policies. You may also assist with special projects to include credit reporting and pre/post audits of Metro 2 files.

As a Customer Relations Representative, you will :

• Handle incoming customer service calls and written inquires related to credit reporting issues from customers and consumers.
• Determine the best course of action for addressing customer complaints, including deciding when an issue needs to be escalated to higher management. 
• Track customer complaints and concerns from start to finish, ensuring resolution in line with credit reporting agency guidelines and company policies.
• Follow up on delegated customer service issues to ensure timely closure and resolution.
• Utilize web-based tools like E-Oscar and E-Port to access credit disputes, working with branches to determine if updates to a consumer’s credit information are necessary.
• Communication the final resolution of complaints and concerns to customers and management, both verbally and in writing. 
• Provide cross-training to team members to ensure adequate coverage and team preparedness.
• Able to work Monday through Friday 10:00 AM - 7:00 PM 
• Maintain consistent and punctual attendance.

Qualifications, y ou could be a great addition to our team if you:

• Possess a High School Diploma or equivalent 
• Are proficient in Microsoft Office applications, with strong skills in Excel, Word, and PowerPoint 
• Have the ability to learn finance company office procedures, credit reporting regulations, FCRA (Fair Credit Reporting Act), and credit reports
• Demonstrate excellent verbal and written communication skills 
• Bring prior customer service experience, especially in managing complaints and disputes
• Must be able to work Monday through Friday 10:00 AM - 7:00 PM

You will be a standout candidate if you have:

• Bilingual skills in Spanish, both written and verbal preferred 
• Have a solid understanding of finance company office procedures, credit reporting regulations, FCRA (Fair Credit Reporting Act), and credit reports 
• Familiarity with ACDV (Automated Credit Dispute Verification) and AUD (Automated Universal Data) forms.

What We Offer:

• Top-Notch Training: We’re committed to your success, offering training that equips you with everything you need to excel in your role.
• An EXCELLENT Benefits Package:  
• Medical Insurance (minimal cost to employees) 
• Dental, life insurance, short- and long0term disability 
• Profit sharing, 401(k) with company match 
• Paid sick leave, holidays and vacation time 
• Community Engagement: Join a company that actively contributes to local charities, food banks, schools, and more 
• Career Growth: We believe in promoting from within and providing employees with the tools and support to grow their careers.
• Stability and Impact: As a leader in the financial services industry since 1955, we are committed to providing safe, reliable financial services to our customer, treating them with respect, and helping them through difficult times.

For almost 70 years, Security Finance has been committed to offering simple and secure installment loans to our community. With our conveniently located branches, you can count on receiving personalized service from people you trust. At Security Finance, we prioritize being responsible stewards of our community, supporting our neighbors in times of need, and treating every customer with the respect they deserve.

We specialize in providing quick and simple solutions to financial challenges, but our true motivation is the desire to help our community. This commitment drives everything we do, and we remain focused on our mission to deliver fast, friendly service that not only meets our customers’ financial needs but exceed their expectations; to foster a positive, rewarding work environment for our employees based on respect and teamwork; to ensure profitable growth and increased value for our shareholders; and to contribute personally and financially to the communities we serve, embracing a shared responsibility.

Come Begin Your Story! Apply today!

Note: This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.