Sr. Site Manager

Ricoh is seeking a customer-focused Sr. Site Manager to oversee daily operations at a dynamic client location supporting a variety of business services, including mail services, scanning/imaging, production print, hospitality, and reception operations.

In this role, you will lead a team of six employees, ensure exceptional service delivery, manage client relationships, and drive operational excellence while meeting service level agreements (SLAs).

Position Overview:

• Manage and develop a team of onsite service professionals

• Oversee day-to-day operations across mail, print, imaging, hospitality, and reception services

• Build strong client partnerships and conduct regular business review meetings

• Manage staffing, training, coaching, performance reviews, and employee development

• Monitor service levels, identify process improvements, and implement operational best practices

• Maintain reporting, documentation, and operational reviews

• Collaborate with internal and external stakeholders to ensure outstanding customer satisfaction

Required Experience:

• High School Diploma or GED required

• 5+ years of experience in customer-facing business operations, facilities, workplace services, print/mail, or a related field

• 2+ years of leadership or people-management experience preferred

• Proven experience managing multiple priorities in a fast-paced environment

• Strong customer service, communication, and relationship-building skills

• Proficiency with Microsoft 365 applications (Outlook, Excel, Word, PowerPoint)

• Ability to analyze operational challenges and implement solutions

• Ability to lift up to 50 lbs. and perform occasional physical tasks associated with mail and workplace services operations

Preferred Experience:

• Managing an onsite business services, mailroom, print center, or facilities services operation

• Experience leading teams in a corporate or B2B client environment

• Knowledge of service-level management, workflow improvement, and operational reporting

Why Join Ricoh?

At Ricoh, you'll have the opportunity to lead a high-performing team, build meaningful client partnerships, and play a key role in delivering exceptional workplace services while supporting business growth and innovation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.

• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually

• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.