Service Coordinator

The OpportunityThe Service Coordinator plays a critical role on our Operations team. In this position, you'll be at the center of daily operations—coordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day. It also offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.Key ResponsibilitiesManage the service schedule for a specific geographic region, coordinating up to 10 technicians.Optimize daily productivity (revenue) by scheduling work based on technician skills and route efficiency.Hold technicians accountable for time and attendance policies while ensuring adherence to the service schedule.Identify opportunities for process improvements and assist with revisions to drive efficiency and enhance customer experience.Apply strong customer service skills to handle client interactions and resolve issues effectively.What You Bring to the TableCollege degree or two or more years of experience in customer service, project coordination, or facility services preferredA willingness and ability to learn new technology—we use an industry-specific platform called ServiceTrade (training provided, but success comes from your initiative to develop your skills)Strong interpersonal and persuasive abilitiesA customer-focused, professional approach to every interactionA talent for staying calm and organized when priorities shiftConfidence working with technicians, customers, and internal teams to keep work moving and expectations clearWhat Makes You Stand OutFamiliarity with local geography is a plus but not required.Beyond the PaycheckAt Encore, we're all about creating a culture where success is celebrated. We recognize that our work makes people's lives safer, and we reward those who contribute to our growth. Here's what you can expect:Competitive Salary : Compensation commensurate with your experience, with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.Purpose-Driven Work Environment : We believe in working smarter, not harder. You'll be part of a culture that values results, and we empower our team to focus on impactful work.Flexible Dress Code : Upon joining, you'll receive branded Encore swag, and we believe in dressing for the objective, not the occasion. Most days, you can enjoy a casual work environment, but we'll dress up when the situation calls for it.People-Focused Culture : We know our greatest strength is our people. That's why we've built a culture that encourages experimentation, learning, and improving together. You'll have the space to share your ideas and help shape a company that is constantly growing.Tools for Success: Access to leading-edge web-based productivity tools.Health and Wellness : Comprehensive medical, dental, and vision coverage to keep you and your family healthy.Retirement Planning : Participation in our Fidelity 401(k) plan with a company match, helping you save for your future.Life Insurance : Company-paid life insurance policy of $50,000 to give you peace of mind.EEO StatementEncore Fire Protection is an Equal Opportunity Employer.Encore Fire Protection is an E-Verify Employer.As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate based on gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.