Assistant Spa Manager

Description:

Assistant Spa Manager

Location: Breckenridge Grand Vacations

Position Type: Full-Time Non-Exempt

Compensation: $25.50 - $30.00 (DOE) + 10% commission on retail sales.

Schedule: Varied including days, evenings and weekends

About the Role

At Breckenridge Grand Vacations, we create Grand Vacations by Sharing Smiles with every Owner, Guest, and coworker. As our Assistant Spa Manager at Infinity Spa, you will be the trusted leader and champion for our spa team, translating our commitment to exceptional hospitality into every guest interaction and staff development opportunity. You will be the architect of serenity, ensuring our team members feel supported, trained, and empowered to deliver unforgettable spa experiences while you help steer the day-to-day operations that keep Infinity Spa running seamlessly.

This role is perfect for a hospitality professional who is equal parts empathetic mentor, operations expert, and problem solver. You will take ownership of the spa's daily rhythm, from coaching and scheduling the concierge team to monitoring the locker rooms, relaxation areas, and treatment spaces, always leading with consistency, integrity, and a passion for developing others. You will partner with the Spa Manager to manage budgets, inventory, payroll, and guest feedback, ensuring every detail reflects the high standards our Owners and Guests expect.

If you thrive in a dynamic environment where no two days are the same, are driven by a desire to help others grow, and find deep satisfaction in knowing you played a part in a guest's relaxation and a team member's success, we'd love to meet you.

Responsibilities

• Assist with recruiting, training, scheduling, reviewing, and coaching spa staff
• Manage and mentor the Spa Concierge team, including hiring, training, and performance management
• Delegate daily tasks and side projects, ensuring quality and accountability
• Provide front-of-house training and ongoing development for concierge staff
• Conduct annual reviews, coaching meetings, and goal-setting sessions
• Mentor team members toward future leadership roles through best practices and yield management strategies
• Assist with daily spa operations, including locker rooms, relaxation room, grotto, sauna, steam, and treatment rooms
• Monitor staffing levels and schedules to meet business demands
• Respond to and close the loop on all guest feedback Owner Surveys, Trip Advisor, Facebook, Yelp, Google, and more
• Resolve staff and guest issues with empathy and sound judgment, escalating to the Spa Manager when needed
• Perform all duties of a Spa Concierge as needed
• Assist with the spa operations budget, payroll, and timesheet approvals
• Monitor inventory and supplies, place orders, and verify deliveries within budget
• Assist with invoice and purchase approvals using company software
• Support spa website, group bookings, promotions, social media campaigns, and advertising initiatives
• Develop and edit training materials, procedures, and staffing schedules
• Foster strong cross-departmental communication and synergy
• Uphold and ensure staff uphold Hospitality Standards, Company Culture, and Department Core Standards
• Be the "End of the Line" resolve every situation inherited whenever possible
• Respond promptly to all email and voicemail correspondence
• Dress professionally, wear a name badge, and adhere to Company appearance standards
• Attend and support training sessions, department meetings, and staff events
• Follow Company environmental sustainability guidelines and participate in sustainability initiatives
• Participate in Emergency Response plans as directed

• Associate's degree (A.A.) or equivalent from a two-year college or technical school, or equivalent combination of education and experience
• Minimum of 1 years of related experience and/or training
• Minimum of 1 years of previous supervisory experience preferred (this role co-supervises 1215 staff members)
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel) with at least one year of use
• Familiarity with office equipment (copier, fax, scanner, phone, calculator) and the internet
• Ability to type by touch and accurately record time in the Company timekeeping system
• Strong leadership skills able to lead multiple people, personalities, projects, and tasks with consistency
• Excellent communication skills, both written and verbal, in positive and negative situations
• Ability to develop and coordinate clear, consistent training
• Exceptional customer service skills with the ability to anticipate needs
• Calm, empathetic, and compassionate under pressure
• Detail-oriented with a focus on accuracy and thoroughness
• Self-starter who takes initiative and performs tasks without being asked
• Ability to develop and communicate change effectively
• Vision, confidence, passion, and optimism that inspires respect and trust
• Ability to speak, read, write, and interpret in English
• Ability to read and interpret business correspondence, memos, safety rules, and procedures
• Ability to write business correspondence, routine reports, and procedures
• Ability to speak effectively and present information to guests, owners, employees, vendors, and the public
• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals
• Ability to calculate rates, discounts, commissions, percentages, and volume
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to apply sound judgment to solve practical problems
• Sit and work at a computer workstation (mouse and keyboard) over 2/3 of the time
• Perform repetitive arm motions (elbows, wrists, hands, fingers) over 2/3 of the time
• Use hands and fingers to touch, handle, feel, and grasp over 2/3 of the time
• Speak and listen over the phone and in person over 2/3 of the time
• Stand and walk between 1/3 and 2/3 of the time
• Stoop, kneel, crouch, or crawl under 1/3 of the time
• Reach, push, or pull with arms under 1/3 of the time
• Lift between 1025 pounds under 1/3 of the time
• Requires close, distance, color, and peripheral vision, close visual acuity, and depth perception

Preferred Qualifications

• 12 years of previous supervisory experience
• Experience co-supervising a team of 1215 staff members
• Prior experience in a spa, resort, or hospitality environment
• Demonstrated ability to lead multiple people, projects, and tasks with consistency
• Experience developing, coordinating, and clearly communicating training
• Experience providing performance feedback and recognition
• Experience developing and communicating change effectively
• Demonstrated ability to remain calm and empathetic in challenging situations
• Experience responding to sensitive inquiries or complaints
• Experience with yield management strategies and big picture business planning
• Knowledge of the company, home department, ski resort, and town developments

Compensation & Benefits

• Health, vision, and dental insurance plans
• Company-paid life insurance coverage
• Voluntary Life and Accidental Death/Dismemberment Insurance
• HSA and FSA-Dependent Care Accounts
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Retirement plan
• Generous paid time off (PTO) and sick leave to support work-life balance
• Volunteer Time Off - Paid opportunities to give back to Summit County
• Bereavement leave
• Biannual bonuses
• Tuition Reimbursement Program
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners program

About Our Company

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until October 8, 2024.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.

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