Front Desk Agent 3pm-11pm
IHG Hotels & Resorts
Job Summary
We are seeking a friendly, dependable, and detail-oriented Front Desk Agent to join our hotel team for the 3pm-11pm evening shift . This role is the face of the hotel and plays a key part in delivering an excellent guest experience. The ideal candidate is customer-focused, reliable, and able to work independently while maintaining brand and service standards.
Responsibilities
- Greet and check in guests in a professional and welcoming manner
- Accurately process check-outs, payments, authorizations, and incidentals
- Handle guest requests, questions, and concerns promptly and professionally
- Maintain accurate guest accounts using the property management system (PMS)
- Balance cash drawer and complete shift paperwork as required
- Communicate clearly with housekeeping, maintenance, management, and night audit
- Enforce hotel policies and brand standards respectfully
- Maintain a clean, organized, and professional front desk and lobby area
- Ensure a smooth transition and handoff to the night audit team
- Reliable attendance and punctuality are required
- Previous hotel front desk or customer service experience preferred
- Strong communication and customer service skills
- Basic computer and cash-handling skills
- Ability to multitask and stay calm in a fast-paced environment
- Must be able to work evenings, weekends, and holidays as needed
- A positive attitude and professional appearance
- Strong attention to detail and accuracy
- Ability to problem-solve with minimal supervision
- Team-oriented with a guest-first mindset
- Supportive team environment
- Opportunity for growth within the hotel
- Employee discounts (if applicable)
- Deliver friendly, professional, and efficient service to all guests during check-in throughout their stay, and at check-out
- Accurately process reservations, room assignments, payments, and incidentals using the hotel property management system
- Maintain strong attendance and reliability, arriving on time and staying through the end of the shift
- Resolve guest concerns promptly and professionally while knowing when to escalate issues to management
Vacancy posted 4 days ago
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