Virtual Receptionist

Virtual Receptionist

We are excited to add a new Virtual Receptionist to our intake team, a client-focused professional who can manage incoming calls to our firm!

ESA employees enjoy a hybrid work arrangement, generous benefits, professional development, and a fast-paced, supportive environment rooted in our core values of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism.

Core Job Functions:

• Acts as the primary operator of the switchboard.
• Efficiently screens and obtains accurate information on a wide variety of calls, messages, etc. from the switchboard console and routes calls, messages or guests to the appropriate member of the Intake department (or ESA).
• Maintain detailed and accurate record of calls, including notes and outcomes.
• Creates and issues, when approved, (internally or externally) meticulous letters (some from dictation) for clients, case letters with Firm information, insurance letters, employer letters and bureau document request letters on Workers' Compensation files as well as other letters as needed.
• Completes assigned work in a timely manner to build positive relationships.

Requirements:

• The standard shift is Monday - Friday.
• Remote schedule with the ability to come into the Pittsburgh office for quarterly and other firm meetings is required.
• Empathic and compassionate individual able to listen while asking important questions, able to follow instructions, and pays attention to detail.
• Strong multitasking, time management, and organizational skills are necessary.
• Conveys confidence and professionalism through all forms of internal and external communication.
• Able to work independently and within a team environment.
• Strong computer skills including MS Office applications and other database entry software.
• Medical background or personal injury experience preferred.
• HS Diploma or GED required.

*To be considered, applicants must include responses to the following screener questions in their application. Incomplete applications will not be reviewed.

*The first 3 weeks of training will be conducted in person at our Pittsburgh/North Shore office.