AI-Driven SaaS Technical Support Engineer
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Apply is seeking a Technical Support Engineer based in San Francisco, CA. This role requires strong problem-solving skills and a commitment to outstanding customer service, ensuring quick resolution of technical issues. You will utilize AI-assisted tools to enhance support quality and must have at least 3 years of experience in technical support, particularly in SaaS environments. U.S. citizenship is required for federal clients. #J-18808-Ljbffr Apply
- Socure Inc. is looking for a Technical Support Engineer in San Francisco, CA. The candidate will be responsible... ...to resolution, while leveraging AI tools to enhance support efficiency. Ideal... ...a Bachelor’s degree and 3+ years of SaaS support experience. Strong SQL skills and...SuggestedShift work
$114.8k - $158k
Gem is seeking a Technical Support Engineer in San Francisco to enhance customer support through in-depth product knowledge and user advocacy. This... ...4 years of experience in a support position, preferably in SaaS, excellent communication skills, and familiarity with OAuth...Suggested$120k - $190k
About Glean: Glean is the Work AI platform that helps everyone... .... With over 100 enterprise SaaS connectors, flexible LLM... ...looking for a talented Designated Technical Support Engineer to join our rapidly... ...managed to completion Data-driven: you utilize metrics and objective...SuggestedWork experience placementHome officeFlexible hoursShift work- ...reading. About the role The Technical Support Engineer is a customer-focused... ...excellence, and fluency with AI-powered tools and workflows... ...technical support role in a SaaS environment. U.S. Citizenship... ...and explain Socure’s model-driven identity products to customers...SuggestedMonday to FridayWeekend work
$221.9k - $390.3k
...Salesforce Salesforce is the #1 AI CRM, where humans with... ...Overview of the Role The VP, Technical Support Engineering - Slack is a strategically significant... ...Alignment: Execute a data-driven strategy that aligns with... ...Technical Background: Cloud/SaaS software environment...SuggestedWork experience placementWork at office- Obsidian is looking for a Level 3 / Tier 3 network support engineer in San Francisco who is keen on data science. This role entails reviewing... ...network data while bridging troubleshooting experience with AI-driven data pipelines. Ideal candidates will have enterprise...
- ...troubleshoot, and improve production AI systems. As enterprises... ...infrastructure to support them along this AI transformation... ...Monte Carlo is hiring Technical Support Engineers to own the end-to-end customer... ...understand how AI agents and ML-driven systems can fail. You're not...Remote work
- ...Customer Support Engineer (GPU Cluster) San Francisco... ...Engineer at a pioneering AI company, you'll be the... ...dive deep into complex technical challenges, providing... ...mission-critical API in SaaS ~ Strong technical background... ...AI is a research-driven artificial...Full timeRemote workFlexible hoursNight shiftWeekend work
$100k - $160k
...Are you a self-driven problem solver passionate about advancing robotics technology? Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a...Full timeImmediate startRemote workFlexible hours$125k - $150k
...standard and our team is building its AI-native future. About the Role At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world-developers at... ...of solving high-complexity SaaS problems. ~ Strong Coding Foundations...Hourly payFull timeNight shift- ...Technical Support Engineer San Francisco, CA About Starburst Starburst delivers enterprise intelligence... ..., Starburst helps enterprises power AI and analytics without the cost and... ...ensure our customers receive a value driven enterprise experience. A TSE is...Local areaFlexible hours
$81k - $118k
...in-house product experts. The Technical Solutions team enables... ...happy and successful. Premier Support Engineers (PSEs) are primarily focused... ...channel technical support at a SaaS company (2+ years of related... ...and security platform for the AI era, providing businesses with...Work at officeImmediate startWorldwide3 days per week$120k - $160k
...About Fable Security AI-driven threats and human error are today's biggest... ...The Role As Fable's first Support Engineer, you will own the end-to-end technical support experience for our... ...customer-facing technical role in SaaS. Experience owning complex technical...Work experience placementFlexible hours- ...Support Engineer Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience... ...design and implement innovative technical solutions Your work will... ...Prior experience supporting SaaS or AI-driven platforms Other Benefits...Immediate startShift work
$72k - $85k
A life-saving technology firm in California seeks a Technical Support Engineer to diagnose and resolve issues in real-time across their connected... ...and presents a unique opportunity to contribute to a mission-driven team. Ideal candidates should possess 3-6 years in...$99k - $132k
CoreWeave, the AI Hyperscaler™, acquired Weights... ...team. What You’ll Do Support is a deep part of our culture... ...write in with highly technical questions, suggestions,... ...Collaborate with the engineering and product team when troubleshooting... ...in a technical SaaS environment Experience...Permanent employmentTemporary workCasual workWork at officeRemote workFlexible hoursWeekend work- ...troubleshoot, and improve production AI systems. Founded in 2019 and backed by... ...to ship trusted AI at scale. The Role Technical Support Engineers will own the end-to-end customer experience... ...— Understand how AI agents and ML‑driven systems can fail. Comfortable with...
$136.6k - $168.7k
...impact.* **Stay Mission-Driven (Customer‐Obsessed):**... ...management, network security, SaaS administration, and... ...combining strong technical depth with an automation... ...technical documentation, support runbooks, and integration... ...development* Drive AI tool adoption and help...Live inWork at officeImmediate startWorldwideMonday to FridayFlexible hours- ...employees and customers. We’re looking for a Technical Support Engineer to join our team. If you love solving... ...support role, preferably in a B2B SaaS environment working with a technical product... .... Unlimited token usage and access to AI tools A fast‑moving, high‑impact...Remote workHome office3 days per week
$123.68k - $254.64k
...Possible. At Pinterest, AI isn't just a feature,... ...strategic partners Own technical relationships with Tier... ..., providing bespoke support and driving complex technical... ...etc. Lead complex engineering projects end-to-end — including... ...-facing work Lead AI-driven solutions and...Work at officeLocal areaRelocationRelocation package- A global financial technology company is seeking an experienced IT Engineer to support its LRC teams. You will manage workflows, build automation and orchestration, and work closely with the Legal team to enhance efficiency. The ideal candidate is experienced in identity...
$140k - $170k
...Technical Support Manager San Francisco, CA We are looking... ...high energy Support Engineers. In this role you will... ...expert. We are a data driven group and expect you to... ...a team supporting a SaaS product. Experience... ...package. Sigma is the AI Apps and agentic...Full timeWork experience placementWork at officeFlexible hours- About Viz.ai Viz.ai is the leader in building... ...the first line of support for all internal technical issues across the organization... ...with Security, Engineering, and Operations... ...experience in an IT/SaaS company. Strong knowledge... ..., we are mission‑driven and are making a...Full timeWork at officeLocal areaRemote workFlexible hours
$300 per month
...the only vertically integrated AI infrastructure company built... ...for a customer-obsessed, data-driven leader who excels at building... ...partner to the business, not just a support queue. As the function scales,... ...lifecycle refreshes, and SaaS migrations Serving as a trusted...Temporary workWork at officeNight shift- LaunchDarkly is seeking a Senior Manager for IT Service Desk Engineering to lead and manage internal IT support operations. This role involves overseeing a global... ...processes. The successful candidate will utilize AI and data to enhance the quality of service while collaborating...
- ...portfolio of vertical SaaS companies. Most... ...the Role Members of Technical Staff (MTS) are the senior engineers who build the platform... ...different portcos. Event‑driven pipelines that have... ...growth. How We Use AI in Our Hiring... ...humans. We use AI to support efficiency and consistency...
- Member of Technical Staff — Voice & Audio AI Systems Build intelligent voice... ...intelligent, AI-driven workflows. Serving industries... ...This is a hands‑on engineering role for someone who... ...pipelines that support audio ingestion, streaming... ...applications or SaaS platforms. Problem‑...Full timeFlexible hours
- Member of Technical Staff — AI/ML Engineering (Financial Technology) Build intelligent systems... ...intelligent automation. Supporting industries such as... ...Optimization Develop and enhance AI‑driven features that improve... ...enterprise platforms or SaaS environments. Problem‑Solving...Full timeFlexible hours
- Krew in San Francisco is seeking a Full-Stack Engineer to help deploy and integrate their platform with leading financial institutions. The role involves developing user-facing features and ensuring compliance with regulations. The ideal candidate will have experience...
- ...is redefining customer support for the next generation... ...supercharge their workflows with AI. We're a small,... ...As one of our Support Engineers, you'll be a clear... ...function . You'll combine technical depth, strong judgment,... ...-stage or scaling B2B SaaS company. Are...Work at officeImmediate startDay shift3 days per weekEarly shift
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