Customer Success Lead — Frontline Coach & Escalations

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Ashley Furniture is seeking a Local Customer Success Lead to guide agents in daily work, answer process questions, and ensure consistent execution of LCS delivery activities. The role supports real-time VIP deliveries, same-day and next-day saves, and escalations while coaching teams to deliver high-quality service. The Lead coordinates with RFC, store, delivery, Road Support, and Customer Success partners, using approved SOPs to ensure timely resolutions and customer satisfaction. #J-18808-Ljbffr Default Brand

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