Order Manager

Job Title: Order Manager Location: Charlotte, NC Pay Range: $19-22 Job ID: #72840 Job Summary We are seeking a motivated and customer-focused professional to manage distributor orders and ensure exceptional customer service. This role serves as the primary point of contact for customers throughout the order lifecycle—from pre-sale through delivery—while also supporting factory operations and driving continuous improvement in customer experience. Key Responsibilities Serve as the first point of contact for distributor and direct sales office inquiries regarding order status, changes, and delivery. Manage customer orders from initiation to job site shipment, ensuring timely and accurate fulfillment. Interface daily with factory teams including schedulers, planners, supply chain, and logistics to facilitate order execution. Act as the Voice of the Customer for Carrier's factory operations, coordinating communications and resolving escalations. Develop and maintain strong relationships with internal and external stakeholders including manufacturing, marketing, distribution centers, and rep firms. Track and improve response times and quality of customer interactions. Analyze customer service trends and recommend process improvements. Document and resolve customer issues, directing queries to appropriate departments when necessary. Support key projects and initiatives related to customer service and order management. Required Qualifications High School Diploma or GED 3+ years of experience in Customer Service or Order Management Preferred Qualifications Bachelor's degree in business, Supply Chain, or related field Experience in HVAC, construction, or factory-based customer service Strong interpersonal, analytical, and communication skills Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) Experience with SAP, Salesforce, and CRM tools Highly organized with attention to detail and ability to manage multiple priorities Demonstrated sense of urgency, initiative, and ownership Ability to work cross‑functionally in a fast‑paced, dynamic environment Open to relocation and career growth opportunities Experience with order systems, scheduling, and warehousing Benefits 401K Medical, dental, and vision coverage Sick time as applicable to state law Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department. #J-18808-Ljbffr