Order Management Coordinator

Order Management Coordinator

The Order Management Coordinator receives, manages, and schedules customer orders to support efficient daily delivery operations. This role serves as a key point of contact for customers, ensuring orders are accurately entered, scheduled, and communicated to internal teams. The coordinator works closely with Logistics, Sales, and Operations to align delivery schedules with project requirements, truck availability, yardage volume, and other operational priorities, while contributing to a positive, team-oriented environment focused on operational excellence.

Responsibilities

• Receive and process customer order requests via phone and online ordering platforms in a timely and accurate manner.
• Schedule orders within the order management system, taking into account delivery capacity, truck demand, project requirements, and operational priorities.
• Assist customers in identifying and selecting appropriate products and materials for their specific projects.
• Provide professional, courteous, and timely customer service, resolving order-related questions, issues, and concerns.
• Collaborate with Logistics teams to support on-time, accurate deliveries and adjust schedules as needed.
• Coordinate with the Sales team on current and future projects, specifications, and order-related details to ensure alignment and clarity.
• Maintain accurate order records, customer information, and project details within company systems and order management platforms.
• Use order management, scheduling, and purchase order systems to track and update orders throughout the delivery lifecycle.
• Work with team members across Operations, Logistics, and Sales to improve processes, enhance accuracy, and increase overall customer satisfaction.
• Support a positive, team-oriented environment focused on operational excellence and continuous improvement in order management and delivery coordination.

Essential Skills

• Demonstrated experience in order entry and order management, including scheduling and coordinating deliveries.
• Strong customer service orientation with excellent verbal and written communication skills.
• Ability to multitask and effectively prioritize work in a fast-paced environment.
• Strong attention to detail and organizational skills to manage multiple orders and projects simultaneously.
• Computer proficiency and willingness to learn and use industry-specific order management and scheduling software platforms.
• Team-oriented mindset with strong problem-solving abilities to address order and delivery challenges.
• Experience using order management or scheduling systems to support daily operations.
• Familiarity with purchase order processes and materials logistics.

Additional Skills & Qualifications

• Experience in customer service, dispatching, scheduling, logistics, construction, transportation, or manufacturing environments.
• General knowledge of construction materials, logistics, or operations.
• Comfort working with online ordering platforms and business systems to manage customer information and order data.

Work Environment

The Order Management Coordinator works in a collaborative, team-oriented environment that supports Logistics, Sales, and Operations functions. The role involves frequent interaction with customers by phone and through online ordering platforms, as well as regular coordination with internal teams to manage delivery schedules and project requirements. Work is primarily performed using computers and industry-specific order management and scheduling systems in a fast-paced operational setting focused on accurate deliveries, efficient scheduling, and continuous process improvement. The environment emphasizes professionalism, clear communication, and a shared commitment to operational excellence.

Job Type & Location

This is a Contract to Hire position based out of Mint Hill, NC.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Mint Hill, NC.

Application Deadline

This position is anticipated to close on Jul 30, 2026.