Front Desk Agent

Guest Service Agent

Guest Service Agents at Sioux Falls Best Western Plus Ramkota Hotel are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling guest accounts upon completion of their stay. This role goes beyond the duties of a typical front desk agent, offering opportunities to expand skill sets and thrive in a fast-paced environment with new challenges daily.

Responsibilities

• Register guests, make and modify reservations
• Handle hotel operator and concierge duties
• Provide exceptional customer service to internal and external customers
• Multi-task efficiently while maintaining attention to detail
• Problem solve to address guest and operational needs effectively
• Be flexible with shifts including working holidays and weekends as needed

Requirements

• Positive and upbeat personality with a passion for delivering outstanding guest service
• Ability to multi-task and be detail-oriented
• Strong problem-solving skills
• Flexibility to work various shifts, including holidays and weekends

Benefits

• Compensation: $16.00 per hour, paid bi-weekly
• Opportunity to work in a dynamic and supportive hotel environment
• Experience in a variety of front desk and guest service functions

About the Company

Sioux Falls Best Western Plus Ramkota Hotel is a premier lodging destination located in Sioux Falls, SD. We pride ourselves on offering excellent guest experiences and a collaborative work environment. Join our team to contribute to memorable stays for our guests while growing your career in hospitality.

We are a 100% employee-owned company and benefits available include: Medical, Dental, Vision, and 401k.

Additional perks include opportunities for advancement, employee discounts on hotel stays, and a daily meal plan!

At Regency Hotel Management, hospitality is who we areand what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.