Appliance Installer

Description

Setting the Standard in Luxury Appliance Installation.

Who we are:
Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is "improving the quality of people's lives be creating amazing rooms together". Put Employee- Owner WHY is "improving the quality of our owners lives through personal development and supporting our dreams and goals".

About The Role:

We are seeking an experienced Appliance Installation Technician to install high-end residential appliances with precision and professionalism. In this role, you will perform site surveys, complete custom built-in installations, connect utilities safely, troubleshoot issues, and provide customers with clear guidance on appliance use and care.

What you will be doing each day:

• Install high-end built-in and freestanding appliances (refrigeration, wine/beverage units, panel-ready models, ovens, microwaves, vent hoods, ranges/cooktops, dishwashers).
• Perform site surveys to confirm installation readiness.
• Complete custom and built-in installs with precise, seamless fit.
• Coordinate with customers, contractors, and project managers to address site-specific issues.
• Install appliances to manufacturer specs and building codes, connecting all required utilities safely.
• Test appliances thoroughly and troubleshoot any issues.
• Provide professional customer support on operation, care, and maintenance.
• Follow all safety protocols and ensure compliance with quality and regulatory standards.
• Document installations with required photos and upload them to service software.
• Report any issues or unusual conditions to the Customer Experience team promptly.

We are looking for individuals with:

• Strong knowledge of appliance installation, especially high-end and luxury brands (Sub-Zero, Wolf, Thermador, JennAir, etc.).
• At least 2+ years of experience installing residential appliances, including custom and panel-ready units.
• Electrical, plumbing, and carpentry experience preferred.
• Proven ability to diagnose and resolve installation challenges with minimal customer disruption.
• High accuracy in leveling, aligning, and securely connecting appliances.
• Manufacturer certifications required.
• Skilled in using installation tools, performing site surveys, and working in tight spaces; able to lift heavy appliances.
• Excellent communication skills and a professional, customer-focused demeanor.
• Experience troubleshooting independently and documenting work in service/delivery management software.

What we offer:

• Personal and Professional Development opportunities
• Employee Stock Ownership Plan (ESOP)
• Paid-Time Off
• Birthday off with pay
• Paid Parental Leave
• Educational Reimbursement
• Generous product discount
• 401K retirement plan with company match
• Health, Life, Dental, and Vision Insurance
• Long, short term disability insurance
• Health and Wellness Program
• Fun company activities - involvement in the community!

To apply or learn more about our company, we encourage you to check out our Careers page at:

BostonFAM is an Equal Opportunity Employer