Service Writer - Rock N Roll City Harley-Davidson

Service WriterAmerican Road Group is seeking a Service Writer at Rock N Roll City Harley-Davidson in Cleveland, OH!Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers.Why You'll Love This Role• Compensation Range: $45,000-$100,000 annually. Performance-based pay plan, typically including a base salary around $30,000 (depending on skill level and responsibilities).• Employee discounts on motorcycles, merchandise and parts!• Paid time off + Holidays.• Health Benefits offered including Medical, Dental, and Vision.• Fun, high-energy dealership environment!• 401k Retirement PlanMajor Duties and ResponsibilitiesProvide superior customer service to both internal and external customers.Assist Service Department Manager in maintaining a smooth-running efficient department.Sell products and services based on additional work needed and service specials.Articulate and document customer concerns and assign jobs to technicians.Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers.All other duties as assigned.RequirementsOutgoing, friendly personality with superior communication skillsExcellent customer serviceKnowledge or experience of servicing Harley-Davidson Motorcycles preferred.Experience with POS systems and parts and management computer software.General knowledge of computers and great phone etiquette.Current motorcycle license.Physical Demands and Working ConditionsFrequently required to bend, stoop, crouch, reach, sit, stand, push and pull.The noise level in the work environment is usually loud.Requires use of both hands.Requires the ability to balance and push a 600+ lb. motorcycle.Frequently works near moving mechanical parts.Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.Occasionally exposed to exhaust fumes and other airborne particles.Are you up for a challenge? We believe in this brand, in this culture, in this lifestyle, and in this dream. Make this dream a reality and Apply Today!