Service Coordinator

Position Summary Provides general administrative support to the Service Team, which may include responding to customer call and inquiries, assigning and dispatching service technicians, processing work orders and billings, and researching and resolving discrepancies. Position Details Serves as primary point of contact for assigned teams’ customers. Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs. Assigns and dispatches the appropriate service technician to match the needs of the call in a timely manner. Informs customers of ETAs and notifies them of any delays as they occur. Manages work order documents and project invoicing (A/P). Provides labor resources to support PMs, PEs and techs for large and small projects. Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability. Responsible for generating, interpreting and printing various reports. Dispatch Field Technician and coordination. Facilitates technician onboarding. Researches and resolves expenses and reports discrepancies. Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Prepares yearly, monthly and weekly execution plans for Preventive Maintenance, Repair and Replacement work. Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management. May assist with onboarding and developing Service Administrator. Qualifications Minimum high school diploma or GED Associate degree (AA) preferred 2+ years related experience and/or training Solid verbal and written communication skills Solid customer service skills. Solid ability to multi-task and prioritize Good attention to detail Good Excel and Word skills Benefits 401(k) plan with 50% company match (no cap) and immediate 100% vesting Medical, dental, and vision insurance (100% paid for employee) Annual bonus program based upon performance, achievement, and company profitability Term life, AD&D insurance, and voluntary life insurance Disability income protection insurance Pre-tax flexible spending plans (health and dependent care) Paid parental leave Paid holidays, vacation, and personal time Training/professional development opportunities and company-paid memberships for professional associations and licenses Wellness benefits Equal Opportunity Statement Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr