Patient Service Representative

Job Description

Job Description

New Jersey’s largest Vascular Surgery group dedicated solely to the diagnosis and management of diseases of the arteries and veins. The Group has been delivering care throughout New Jersey since 1963 and is home to some of the best Vascular Surgeons in the country. Consistently recognized by their peers and patients as the top group in the region, The Cardiovascular Care Group provides the highest quality care using the newest technologies in the setting of years of experience with outstanding results.

Job Summary:

The Patient Service Representative answers incoming calls, schedule appointments and perform a variety of administrative tasks. The ideal candidate should have excellent oral and written communication skills and be able to organize their work.

Responsibilities will include:

• Answer telephone and process phone calls
• Provide basic and accurate information via phone/email
• Warm transfer callers to appropriate party; take and relay messages as needed
• Make patient appointments; input information to EMR and outlook calendar
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Executing administrative tasks as necessary in support of all group initiatives, including but not limited to operations, marketing and finance departments
• Create, update and manage database files pertaining to patient and referring physician contact information
• Data reporting and analysis
• Content development and proofreading
• Media research and list development
• Company research and list development
• Ad hoc projects as needed

Skills and Experience

• Minimum three years of experience as telephone operator/appointment scheduler, preferably in a medical office
• Excellent interpersonal and phone etiquette communication skills; fluency in Spanish a plus
• Basic medical knowledge; vascular knowledge a plus
• Strong customer service skills
• Ability to perform efficiently in a fast paced environment
• Excellent attention to detail

Education:

• High School Diploma or equivalent

Benefits:

• Excellent work/life balance
• Medical (100% paid by the group for Employee Only coverage with the Cigna Bronze plan).
• Dental – three plans to choose from Delta Dental and Cigna.
• Vision – two plans to choose from Delta VSP.
• Health Savings Account and Flexible Spending Accounts (Healthcare, Dependent Care, Transit and Parking) through Upswing.
• Life Insurance – $25,000 Paid by the group with the option to enroll in additional Voluntary Life Insurance coverage.
• Short-Term Disability and Long-Term Disability through New York Life with the option to enroll in additional voluntary coverage.
• Ancillary optional benefits – Accident, Critical Illness and Hospital Indemnity through New York Life.
• Paid Time Off
• Holiday Pay
• Paid Jury Duty – 1 day of full pay.
• Employee Assistance Programs through RWJBH and Cigna.
• 401k Employer Contributions – upon eligibility, group contributes 3%
• Working Advantage and Life Mart Employee Discounts.
• Holiday Party, Employee Appreciation Days, Ice Cream Socials, various Fundraisers and Contests (receive prizes!) – Lots of employee engagement.