911 Communications Dispatcher

life insurance, paid time off, tuition reimbursement United States, Georgia, Atlanta Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you. Job Summary The 911 Communications Dispatcher is responsible for the effective coordination, processing, and dispatching of emergency medical service (EMS) requests. This role serves as a critical point of contact, ensuring timely and appropriate response to emergency situations while maintaining the highest standards of operational efficiency and service excellence. Key Responsibilities Coordinate daily with the Communications Supervisor to ensure all operational assignments and responsibilities are completed efficiently Demonstrate comprehensive knowledge of communications center operations, including the receipt, prioritization, processing, and dispatching of EMS calls Maintain continuous awareness of unit status to ensure all on‑line vehicles and equipment are in an appropriate state of readiness Dispatch the closest and most appropriate EMS unit based on call priority and location Monitor field activity and ensure that responding units utilize the most efficient and appropriate routes Appropriately deploy specialized resources, including the Mobile Stroke Unit, Mobile Integrated Health (MIH), and Mobile Psychiatric Unit, as needed Provide clear, accurate, and professional communication with field personnel, internal staff, healthcare providers, and external partners Uphold accountability for delivering exceptional service and demonstrating responsiveness to co‑workers, patients, clients, physicians, and vendors Minimum Qualifications High school diploma or GED required One (1) year of experience in a high‑performance EMS 911 communications call center Preferred Qualifications Experience with Computer‑Aided Dispatch (CAD) systems, including Tri‑Tech and VisiCad Emergency Telecommunicator Certification (ETC) and/or International Academy of Emergency Dispatch (IAED) Certification Additional Requirements Basic Life Support (BLS) Certification required within thirty (30) days of hire Core Competencies Patient‑Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high‑quality care that prioritizes the well‑being and satisfaction of patients and their families. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high‑quality outcomes. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care. Grady Total Rewards Health & Wellness: Medical, dental, vision, and prescription drug coverage. Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage. Work‑Life Balance: Paid time off, holidays, and family leave benefits. Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement. Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services. Equal Opportunity Employer Statement Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success. #J-18808-Ljbffr Grady Health System