Support Services Coordinator

Support Services Coordinator

The Division of Enrollment Management at Rutgers University–Newark (RU‑N) is committed to attracting, enrolling, and supporting students throughout their academic journey. The division includes One Stop Student Services (integrating Financial Aid and the Registrar), the Offices of Undergraduate and Graduate Admissions, and the Center for Pre-College Programs. The Support Services Coordinator will play a critical role in supporting daily operations within the Office of the Registrar and across the Division of Enrollment Management. This position provides essential administrative and operational support to ensure the accuracy, efficiency, and compliance of registration, records, and related processes. The role also contributes to project coordination, policy implementation, and continuous process improvement to enhance service delivery for students and campus partners.

Rutgers University – Newark, an urban public research anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Support Services Coordinator in the Office of the Newark Registrar who will report to an Assistant Registrar. Major responsibilities include veteran student certification and Dept of Veteran Affairs policy/procedural analysis and research. Will assist with student registrations on all levels – graduate, undergraduate and visiting students; process all withdrawal, LOA, school to school and re-enrollment applications for all of the undergraduate and graduate deans; assist with general transcript, verification and diploma processes and mailings; assist with all grade changes, coding, prefixing, transfer work and roster submissions; assist with all inquiries as they relate to special populations, including, but not limited to, high school programs, veterans, athletes, consortiums, and cross-registration with NJIT/RBHS. Monitor all Salesforce cases/emails and phone inquiries and delegate as needed. This position is cross-trained on all Registrar functions and will be team lead for our office. Assist with general office duties within the Newark Registrar's office.

The position is responsible for, but not limited to, the following: Ensure data integrity in alignment with academic policies, university procedures and practices. Focus on standardizing Veteran Enrollment Certification including record imaging and data retention. Coordinate with the RU Newark Office of Veteran Affairs in communicating with students and academic units to meet Veteran Affairs Federal Guidelines to maintain compliance for certification of Veteran Educational Benefits upon admission, through degree completion. Assists with student registration on all levels – graduate, undergraduate and visiting students; process all withdrawal, LOA, school to school and re-enrollment applications for all of the undergraduate and graduate deans. Assists with general transcript, verification and diploma processes and mailing; assist with all grade changes, coding, prefixing, transfer work and roster submissions. Assist with all inquiries as they relate to special populations, including, but not limited to, high school programs, veterans, athletes, consortiums, and cross-registration with NJIT/RBHS. Assist the Office of the Newark Registrar with general office duties to include, processing data requests, document imaging and indexing, coordinating daily workload with office staff and student workers to meet deadlines and ensure the optimum efficiency and use of resources.

FLSA - Nonexempt. Grade - 04. Salary Details: Minimum Salary - 59893.480. Mid Range Salary - 73909.480. Maximum Salary - 87925.480. Offer Information - The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits - Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage. Paid vacation, holidays, and various leave programs. Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options. Employee and dependent educational benefits (when applicable). Life insurance coverage. Employee discount programs.

Position Status - Full Time. Working Hours: Standard Hours - 37.50. Daily Work Shift - Day. Work Arrangement - This position requires a fully on-site work arrangement. (Approval not required). Union Description - URA-AFT Administrative. Payroll Designation - PeopleSoft. Seniority Unit. Terms of Appointment - Staff - 12 month. Position Pension Eligibility - ABP.

Qualifications: Minimum Education and Experience - Requires a bachelor's degree in a related field, or an equivalent combination of education and/or experience. Must have experience as a Veteran Affairs (VA) School Certifying Official or have worked in a Veteran Affairs Department at an institute of higher education. Requires a minimum of 2 years' experience working at a Registrar's Office or in a higher education setting.

Certifications/Licenses: Required Knowledge, Skills, and Abilities - The following skills and abilities are essential to succeed in the position and are therefore required: Outstanding oral and written communication skills. Advanced proficiency with Microsoft Office Suite (Word, Access, Excel, Access) or comparable products. Ability to handle a wide variety of tasks simultaneously and maintain calm under pressure. Sustained attention to detail while maintaining awareness of important priorities. Regularly take initiative and always follow-through independently. Ability to manage time and projects in order to complete work thoroughly and on time. Ability to interact effectively with very diverse people and with a wide range of stakeholders – students, alumni, faculty, outside constituents, and university officers.

Preferred Qualifications - Knowledge of computer software, familiarity with Microsoft office products, Student Records Database (SRDB), Adobe, Salesforce, Tableau.

Equipment Utilized: Be able to lift up to 25 lbs.

Special Conditions: Posting Details: Posting Number - 26ST1241. Posting Open Date - 06/17/2026.

Equal Employment Opportunity Statement: It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: