Veterinary Receptionist / Client Service Representative

Job Description

Job Description

Sandhills Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15.00–$18.00 per hour, for each hour worked
• This is a full-time or part-time position , with a 4 x 10 schedule , working 8:00 AM–6:00 PM, Monday–Friday. No weekends and no on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role required
• Previous veterinary receptionist or healthcare-related front desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating patient flow preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional, and solution-oriented during busy periods

Why choose Sandhills Veterinary Hospital?

Located in Columbia, Sandhills Veterinary Hospital is a modern , 5,000 sq. ft. small animal practice built with both patient care and team experience in mind. This fully paperless , state-of-the-art hospital is designed for efficiency, cleanliness, and a low-stress client and patient experience , supported by advanced diagnostics including digital radiography, ultrasound, and in-house laboratory capabilities.

Founded over a decade ago , with an experienced and collaborative team. Leadership fosters a trust-based, no-micromanagement environment where communication, respect, and teamwork are core to daily operations. Sandhills is especially known for its exceptional staff retention , with many team members having been part of the practice for 10+ years—creating a stable, drama-free culture that prioritizes both high-quality medicine and a positive workplace.

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*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.