Help Desk Analyst
Axelon
Job Title
Summary: Duration: 6 Months Location: Battle Ground, WA
Responsibilities
- Provide application and desktop support services, including troubleshooting for PC, network, phone, printer hardware and software, mobile devices, and handhelds.
- Participate in technology refresh projects.
- Provide in-person, desk-side, and remote support to business users.
- Serve as the initial point of contact for troubleshooting all IT-related problems.
- Coordinate resolution activities with all involved parties, serving as the single point of contact for end users.
- Perform asset management requirements.
- Comply with company IT Standard Processes and Procedures.
- Comply with IT Client Services organization and IT security policies.
- Perform duties as assigned by manager.
Requirements
- Excellent customer service, interpersonal, and communication skills.
- Strong prioritization skills.
- Ability to adapt to changing technologies and learn new technologies.
- Bachelor's in Information Technology or Associate's degree plus minimum 3 years of experience.
- Experience with ITIL-focused ticket management tools; ServiceNow is a plus but not required.
- Desktop/Laptop Imaging experience.
- Hardware & software application maintenance and support.
Technology Requirements
- MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/Remote Desktop, Client Desktop/Laptops, Multi-Function printers.
Vacancy posted 9 hours ago
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