Service Writer/Service Manager - Westplex Auto Repair and Restoration

Job Description

Job Description

Overview

We are seeking a Customer focused and organized professional to support daily operations at a busy automotive repair and restoration shop. In this role, you will serve as a key point of customer contact, help coordinate repair and restoration workflows, and ensure a smooth, positive experience from initial estimate through final delivery.

Shop Workflow & Operations

• Job Assignment: Reviewing incoming repair orders & assigning them to appropriate 
• technicians/detailers based on skill & availability
• Scheduling: Setting turnaround times, managing appointments, and coordinating sublet vehicle pickup & delivery
• Quality Assurance: Confirm technicians conducted final road-test to minimize re-dos or “comebacks”
• Yard & Shop Checks: Walk the floor daily to ensure safety & cleanliness standards are being upheld

Financial & Inventory Mgmt

• Estimating & Invoicing: Converting intake inspections into repair orders and verifying the accuracy of billing and labor hours. Ensure Tekmetric files are current
• Parts Procurement: Ordering spare parts, managing inventory levels, and returning defective or unused parts to vendors
• Profitability: Order parts online or locally to ensure a cost-effective continuation of workflow

Customer Relations & Communication

• Customer Liaison: Addressing escalated complaints, explaining complex repairs, interacting with warranty companies on behalf of customers, and ensuring client satisfaction.
• Vendor Management: Communicating with suppliers, fleet managers, or outside sales teams to resolve issues.

Administration & Compliance  

• Documentation: Maintaining accurate service histories, warranty paperwork, and equipment downtime reports

Benefits:

• Full Range Benefits available & partially paid by employer
  • Including but not limited to: Medical, Dental, Vision, STD/LTD, Life Insurance
• 401K: 3% employer contribution of salary upon eligibility, regardless of employee contribution
• PTO & Personal Days
• Paid Holidays