Senior Support Engineer
VirtualVocations
Working remotely within the Pacific Time Zone, the full-time Senior Support Engineer will lead complex root cause analyses, diagnose data-layer issues using SQL, and communicate effectively with customers and internal stakeholders while managing escalated technical support cases. Key responsibilities Lead root cause analysis on complex issues and take ownership of escalations Diagnose data-layer issues by writing and reviewing SQL and design safe remediation plans Communicate complex issues clearly to customers and internal stakeholders, leading troubleshooting calls when necessary Required qualifications 5+ years of experience in technical support engineering or application support in a B2B SaaS environment Proficiency in writing SQL and understanding execution plans in a production context Ability to read and understand C# and .NET application logic Experience with structured root cause analysis techniques Strong ability to mentor peers and contribute to team-level standards
Vacancy posted 11 days ago
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