Security Services Representative

Location 325 5th Ave N, Seattle, WA, 98109, United States Base Pay $23.09 / Hour Job Title Security Services Representative Reporting Associate Director, Safety + Security Management; Security Supervisors Department Safety + Security Schedule 35-40 hours per week, including Friday - Sunday. This role requires weekend availability. Position Summary The Security Services Representative supports day operations and the transition to swing shift operations. This role works from mid to late-morning through late afternoon to early evening. Security Services Representatives perform security operations of a multi-site security program for the museum to ensure adequate, effective coverage of security needs during their scheduled shifts. They act as liaison to both internal and external contacts, including museum guests, employees, event attendees, business vendors, contracted staff, local police, fire, and other public safety-related entities. Essential Job Duties (other duties as assigned) Monitor security systems and building controls, dispatch information to appropriate personnel. Monitor security surveillance systems, building automation systems and/or security and fire alarm controls. Perform rounds, secure areas, and provide directional information to guests. Provide event security services for rentals, internal, and external special events. Write incident, accident, and unusual occurrence reports. Make security observations and recommendations to security leadership team members. Interact with other museum departments in the routine course of security activities. Greet, escort, assist guests’ needs to provide high‑quality guest services as trained. MOPOP Community Support our internal culture which inspires and empowers our staff to live our mission to its highest standards. Contribute to a consistent customer service standard across all departments. Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff. Minimum Qualifications A minimum of 1 (one) year of security experience in a public interactive setting, including experience in facility, crowd management and event security or a minimum of 2 (two) years of strong customer service experience preferred. High school diploma or equivalent preferred. Ability to work a flexible schedule that includes weekends. Able to assume high levels of responsibility and maintain confidentiality. Ability to handle stress and stay focused, even-tempered, and congenial. Excellent communication skills required to ensure exceptional service for both the public & internal guests. Ability to work effectively in a collaborative and diverse team environment. Strong organizational skills and ability to manage a continuous workflow in a high volume, high expectation environment. Strong interest in the popular culture topics presented at Museum of Pop Culture (MoPOP), including but not limited to music, film, television, and digital media. Benefits This temporary full‑time position includes Medical/Vision insurance, Dental insurance, 3.08 hours of accrued vacation per bi‑weekly pay period, Seattle Sick/Safe, up to 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking. Equal Opportunity Employment Statement We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA2S+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MOPOP employees to be part of our DEIA journey. #J-18808-Ljbffr