Community Warranty Manager

Job Description Summary As a Senior Community Warranty Manager working for Taylor Morrison you will be responsible for providing excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department in ensuring that all TM homeowner’s warranty service is performed in a timely, efficient, neat, courteous, and professional manner. Job Details Provide exceptional leadership to a group of Warranty professionals. Directly resolve escalations and oversee complex and challenging situations, collaborating with the Warranty Manager as required. Mentor new hires with support from Warranty Managers. Be proficient in data entry into the BuildPro Warranty System. Address new and current homeowner’s concerns demonstrating the highest level of knowledge and customer satisfaction in a prompt courteous manner related to warranty items that need repair within the parameters of the Warranty Program. Demonstrate a high-level understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements. Perform accurate assessments of all service requests submitted by homeowners and answer any warranty questions timely and accurately, including visiting the homeowner to ensure the validity of the service requested. Coordinate and schedule subcontractors to perform necessary warranty service repairs in the homeowner’s home. Input and disseminate warranty tickets and home reviews into BuildPro; distribute to appropriate personnel for completion. Manage all escalated customer calls to include documentation, follow‑up, and work to assure closure on every claim. Administer Taylor Morrison’s 10‑year Structural Warranty Program, including claim analysis, follow‑up, and work to assure closure on every claim. Provide weekly tracking of all outstanding warranty work orders to the CWM’s and update as required. Process check requests for building permits and prepare permit submittals and applications. Complete customer service requests timely and accurately. Order, update and distribute construction‑related forms. Prepare and submit building permits. Perform other duties as assigned. Sound Like You? High School graduate with a minimum of 3 years of current or recent experience in a customer‑service‑related position, with 2 years’ experience in residential construction preferred. Excellent communication skills and ability to ensure customer satisfaction. Computer skills and ability to adapt to company systems. Possess time‑management skills. Highly organized and detail oriented. Problem‑solving ability. Ability to multi‑task and remain focused. Ability to travel locally to meet with homeowners. FLSA Status Non‑Exempt. This position is considered a non‑exempt position for purposes of wage‑hour law, which means that you will be required to keep a time record and will be eligible for overtime pay. Essential Functions Report to Division/Corporate Office/Community daily and adhere to schedule. Access, input, and retrieve information from a computer or electronic device. Remain poised under all circumstances, diffuse conflict with colleagues and/or customers, and interact effectively with people in a positive manner. Work well in, and be a solid contributor to, team environments, team meetings, and group projects. Move from task to task without loss of efficiency or productivity. Utilize time‑management skills, organize and prioritize tasks. Adhere to established procedures and protocols. Perform in situations requiring speed, deadlines, or productivity quotas. Consider alternative and diverse perspectives, negotiate, collaborate and incorporate different viewpoints. Adjust work habits to fit different tasks and accommodate unusual and changing situations and schedules. Sit or stand for long periods and move around workspace as needed. Operate a motor vehicle if applicable. Comply with company policies and procedures. Physical Demands Remain in a stationary position up to 50% of the time. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement. Equal Opportunity Employer Taylor Morrison does not discriminate against any candidate or team member on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status. Benefits Of Working With Taylor Morrison Competitive Compensation Health Care – Medical, Dental, Vision, Prescription Drug Coverage 401(k) with Company Matching Contributions Flexible Spending Accounts Disability Programs Employee & Dependent Life Insurance Vacation & Company Holidays Tuition Reimbursement Employee Home Purchase Rebate Program Home Mortgage Program Employee Assistance Program (EAP) Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job. #J-18808-Ljbffr Taylor Morrison