Order Fulfillment Specialist, Customer Logistics

Job Description

Job Description

Job Title: Order Fulfillment Specialist, Customer Logistics - 26-00299

Job Description:
Spherion Mid Ohio, in partnership with The JM Smucker Company, is seeking an Order Fulfillment Specialist to monitor orders, conduct data analysis, and ensure customer shipping deadlines are properly met. The Specialist will support the Smucker Customer Logistics and Supply Chain division in Orrville, Ohio.

This role with begin as a 3-month contract position with opportunity for extension or permanent hire.

The Specialist will work out of an Order Management System, managing order information to identify potential pricing or supply chain issues. The Specialist will leverage their strong relationship management skills to partner with internal team members and customers to provide service excellence. The Specialist will perform data analysis and should have strong attention to detail and the ability to identify priorities for time sensitive tasks.

Key Responsibilities:
- Analyze customer orders daily to ensure accurate pricing, ordering constraints, and sourcing locations to maximize supply chain efficiencies for both the customer and Smucker
- Review customer orders and collaborate with internal supply chain teams to identify opportunities at Smucker Distribution Centers to maximize customer case fill rates
- Maintain customer supply chain scorecard information to monitor KPIs (Key Performance Indicators) and provide the root cause and corrective action when goals are not met
- Conduct data analysis to identify cost savings and opportunities that drive continuous improvement benefiting Smucker and the customer
- Collaborate cross functionally to monitor the performance of third-party freight carriers and warehouse service providers to meet/exceed customer and Smucker service goals
- Communicate professionally with customers, brokers, and sales teams

Requirements:
- Bachelor's Degree is required
- 1-3 years of order management or related business experience 
- Data analysis skills, with attention to accuracy and details
- Ability to thrive and maintain a positive attitude in a fast-paced environment
- Proven track record of successful prioritization on key value-added activities
- Strong leadership skills including interpersonal capabilities – the ability to engage and influence
- Analytical experience in managing complex business situations and achieving objectives
- Data visualization tool experience (i.e. Spotfire, Tableau)
- Proficient in MS Excel, including V-lookup, pivot table, and formulas
- Ability to work independently

Education: Bachelor's degree is required. Business or Supply Chain degree is preferred.

Compensation: $22/hour (approximately $45,760 annually)

Schedule/Location:
This position is full time (40 hours/week), Monday – Friday, 8am-4:30pm. This position offers a hybrid work schedule. You will have the opportunity to work a combination of days remotely and in the office at the Smucker Orrville campus, most likely 60% remote and 40% in the office.

Apply now to learn more about Spherion's career-building opportunities with The JM Smucker Company. There is opportunity for permanent hire for the right candidate.

Benefits :
- Medical, Dental, and Vision Insurance available through Spherion
- Referral Bonuses
- Scholarship Programs
- National Staffing Week Gifts
- Giveaways and Incentive Programs
- Paid Weekly Text Number : View phone number on ziprecruiter.com
Call Number : View phone number on ziprecruiter.com

Spherion Mid Ohio is an EEO/AA employer.
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