Customer Service Manager - Remote Team Leader & QA Champion
BIGGBY COFFEE
BIGGBY COFFEE is seeking a Customer Service Manager to lead the Fanatic Factory, overseeing the Franchise Community Line, the B Heard Hotline, and the Freshdesk system. You will coach a remote team to deliver timely, accurate, and caring guest support, while using data to drive improvements and franchisee satisfaction.You will establish quality standards, track metrics, and collaborate with home-office teams to resolve issues and elevate guest experiences in a fast-paced, remote-enabledJ-18808-Ljbffr
Vacancy posted 2 days ago
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