Service Coordinator

Job Description

Job Description

About Company:

At  Buell Fuel , we believe great companies are built by great people.
We’re a fast-growing, family-owned fuel distributor headquartered in Deansboro, New York , with locations in Deansboro, Waterville, Little Falls, Remsen, Richfield Springs, Afton, and Sloansville .

Our success is driven by the dedication and integrity of our team—people who take pride in delivering exceptional service and quality fuel products to residential, commercial, agricultural, municipal, and wholesale customers throughout upstate New York.

We’re looking for motivated, dependable, and hard-working individuals who want to grow their careers in a company that values teamwork, respect, and doing things the right way. Whether you’re starting out or looking to advance your career, Buell Fuel offers a supportive environment where you can make a real difference every day.

When you join Buell Fuel, you become part of a team that:

• Values honesty, accountability, and customer satisfaction

• Rewards dedication and performance with opportunities for advancement

• Supports a healthy work-life balance

• Provides competitive pay, health insurance, a company retirement plan, and paid time off

We’re proud of our roots, committed to our communities, and driven to keep growing—together.

Join Buell Fuel and help us fuel the future of upstate New York.

???? Headquarters: 2676 State Route 12B, Deansboro, NY 13328
???? View phone number on ziprecruiter.com

About the Role:

The Service Coordinator plays a pivotal role in ensuring seamless communication and coordination between clients, service providers, and internal teams to deliver exceptional service experiences. This position is responsible for managing service schedules, addressing client inquiries, and facilitating timely resolution of service-related issues. The Service Coordinator acts as a central point of contact, maintaining detailed records and ensuring compliance with company policies and client requirements. By effectively organizing resources and prioritizing tasks, the role contributes to operational efficiency and customer satisfaction. Ultimately, the Service Coordinator supports the organization’s commitment to quality service delivery and continuous improvement.

Minimum Qualifications:

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in a customer service or coordination role, preferably within a service-oriented industry.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Proficiency in using computer software, including scheduling and customer relationship management (CRM) tools.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Experience working in a service coordination role.
• Familiarity with industry-specific regulations and compliance standards relevant to service delivery.
• Ability to analyze service data and generate reports to support operational decision-making.
• Must be proficient in customer service excellence.

Responsibilities:

• Coordinate and schedule service appointments between clients and service teams to optimize resource utilization and meet client needs.
• Serve as the primary contact for clients regarding service inquiries, updates, and issue resolution, ensuring clear and professional communication.
• Maintain accurate and up-to-date records of service requests, schedules, and client interactions using company software systems.
• Collaborate with internal departments to address service challenges and implement solutions that enhance client satisfaction.
• Monitor service delivery timelines and follow up to ensure commitments are met, escalating issues when necessary.

Skills:

The Service Coordinator utilizes strong organizational and multitasking skills daily to manage complex service schedules and ensure timely delivery. Effective communication skills are essential for interacting with clients and internal teams, facilitating clear understanding and prompt resolution of issues. Proficiency with scheduling software and CRM systems enables accurate tracking of service requests and client information, supporting efficient workflow management. Analytical skills help in monitoring service performance and identifying areas for improvement. Additionally, interpersonal skills foster positive relationships with clients and colleagues, contributing to a collaborative and customer-focused work environment.