Retail Service Specialist

Compensation Pay Range $14.42 - $20.40 Job Overview The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The position also assumes shift management responsibilities in the absence of an Assistant or Store Manager. Responsibilities Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service levels in the showroom, including execution of programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc. Ensure the telephone is answered according to company policy. Process buy online/ship to store, hub-to-store transfers, and DC add orders in a timely manner and notify customers upon shipment arrivals as needed. Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger. Process returns and exchanges effectively, issuing refunds accurately with the correct payment methods and staging returned merchandise properly. Invoice all merchandise, including core charges and warranties, before the product leaves the store. Communicate Zipline messages and delegate merchandising tasks such as Image Maker and other assigned duties. Ensure team members adhere to the posted schedule; approvals for deviations are obtained from management and clock‑in/out is performed as policy dictates. Perform all store opening and closing duties, including day‑end procedures, cash handling, bank deposits, security checks, locking and arming/disarming alarms, and securing delivery vehicles. Perform any other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities Required Strong communication skills. Ability to obtain RSS Certification. Desired Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish highly desired). Total Compensation Package Competitive wages & paid time off. Stock purchase plan & 401(k) with employer contributions starting day one. Medical, dental, and vision insurance with optional flexible spending account. Team member health/wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. Equal Opportunity Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option 1, and provide your requested accommodation and position details. #J-18808-Ljbffr O'Reilly Auto Parts