Customer Accounts Manager

RTCA is a precision aerospace and defense manufacturing group built on decades of hands-on machining expertise, with roots spanning more than 50 years. We support mission-critical commercial and government aerospace programs across North America through four U.S. Centers of Excellence operating as an integrated platform with 200+ CNC machines and a team of 500+ professionals.

Unlike large organizations where roles can be narrow, RTCA offers hands-on ownership and real visibility – you understand how your work supports the team, the operation, and the end customer. Our flat structure allows employees to take initiative, grow their skills, and have their contributions recognized, while still providing the stability, advanced technology, and meaningful work of an established aerospace manufacturer.

At RTCA, we believe in teamwork, excellence, and delivering with pride. One Team! One Mission!

How You’ll Make an Impact:

The Customer Accounts Manager owns the customer relationship for assigned accounts and leads all customer service activities at a high level, from RFQ and order intake through delivery. As the customer’s primary point of contact, the CAM works across RTCA’s cross-functional teams and divisions, including Sales, Contracts, Estimating, Planning, Operations, Engineering, Quality, Supply Chain, and Shipping, to align customer expectations with internal execution, protect on-time delivery, and strengthen customer satisfaction. At Level I, CAMs take ownership of smaller or less complex customers with guidance. At Level II, they independently manage larger, more complex customers. At Level III, they manage strategic and multi-site accounts, take on estimating and quoting responsibilities, and mentor the team.

What you’ll be doing as a Customer Accounts Manager:

• Working a full-time, onsite position at our Rockford, MI location.
• Serve as the primary point of contact and relationship owner for assigned customers.
• Oversee all customer service activities for assigned accounts, including RFQs, order intake, PO changes, acknowledgments, and customer portals, with support from Customer Service Associates.
• Work with cross-functional teams and divisions (Planning, Operations, Engineering, Quality, Supply Chain, and Shipping) to align customer requirements with production plans and delivery commitments.
• Coordinate with Contracts on contract reviews and flow-down requirements, and with Estimating and Sales on quotes.
• Monitor account performance, including on-time delivery, backlog, past due orders, and open issues; communicate status, risks, and recovery plans to customers and leadership.
• Manage customer change requests, schedule changes, and escalations through resolution.
• Lead resolution of customer complaints, shipment discrepancies, and quality concerns in partnership with Quality and Operations.
• Coordinate intercompany (interco) work and orders between RTCA divisions.
• Lead customer meetings and account reviews; maintain account trackers and milestone reports.
• Identify opportunities to grow customer accounts and improve customer satisfaction.
• Improve processes related to order entry, customer communication, and account management.
• Guide and support Customer Service Associates.
• Performs other duties as assigned.

Required Qualifications (Education, skills and experience):

• Bachelor’s degree in Business, Supply Chain, Engineering, or related field, or equivalent experience in aerospace manufacturing.
• Customer service, account management, or program management experience in aerospace, precision machining, or defense manufacturing (2+ years for Level I, 4+ years for Level II, 6+ years for Level III).
• Experience managing customer purchase orders, schedules, and communications in a manufacturing environment.
• Strong communication, presentation, and relationship-building skills.
• Ability to lead cross-functional teams and resolve issues without direct authority.
• Proficiency with Microsoft Office and ERP/MRP systems.

Preferred Qualifications (Education, skills and experience):

• Familiarity with AS9100 quality systems.
• Knowledge of ITAR compliance requirements and aerospace contractual flow-down clauses (FAR/DFARS).
• Experience with quoting or estimating (Level III).
• Experience supporting customers across multiple sites or divisions.

Compensation and Benefits:

• Medical, dental, and vision insurance coverage.
• Choice of medical plan options, including a no-cost employee-only coverage plan
• HSA-eligible health plan with employer contributions
• Basic and supplemental life insurance
• Long-term disability coverage
• 401(k) plan with up to a 6% QACA company match
• Paid time off including vacation, sick time, and nine (9) paid company holidays
• Shift differentials for applicable off-shifts
• Discretionary bonus programs based on position and company performance

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required.

RTCA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Applicants wishing to receive information on RTCA’s Affirmative Action Plans, or those requiring a reasonable accommodation to participate in the application or interview process, should contact the RTCA Human Resources Department. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to access or use our career center due to a disability may request a reasonable accommodation by contacting Human Resources.

Candidates will receive consideration without discrimination in accordance with Article 9, Chapter XVIII of the City of Los Angeles Municipal Code and applicable federal, state, and local laws.