LOCKBOX SPECIALIST

Job Description

Job Description

Description

GENERAL SUMMARY:

This position is responsible for the daily operations of customers items mailed to a post office box that is accessed by the bank under the direction of the Lockbox Supervisor.

RESPONSIBILITIES AND DUTIES:

1. Processing lockbox payments, which involves scanning checks and documents, encoding amounts, verifying data, and posting transactions to the appropriate accounts according to the contract.
2. Balancing the lockbox accounts, which involves reconciling the total amounts of payments received, processed, and deposited, and ensuring that there are no discrepancies or errors.
3. Onboards new lockbox customers and conduct annual reviews. 
4. Reviewing return mail, which involves identifying and resolving issues with undeliverable or incorrect mail, such as wrong addresses.
5. Provides full customer service in a broad variety of duties.     
6. Ability to maintain regular and reliable attendance.
7. Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Fiserv Premier preferred.  
• Knowledge of customer service practices and principles.
• Skill in operating various office machines, computers, and printers.
• Ability to communicate effectively with managers, customers, and coworkers.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
• Ability to exhibit precision and effectiveness in a high-speed setting.
• Ability to work under pressure meeting critical deadlines and have multitask abilities.

EDUCATION AND EXPERIENCE:

• High school graduate or equivalent.
• Accounting and bank experience is preferred.
• Must have prior balancing/reconcilement experience and be familiar with internal general ledger systems. 

PHYSICAL REQUIREMENTS: NOTE:   The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel.