Product Manager - Analytics & Product Success

Job Type: Full-Time Location: Hybrid - Irvine, CA Company: Mutual of Omaha Mortgage, a Fortune 300 Company. We are inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees. Overview Mutual of Omaha Mortgage seeks a data‑driven Product Manager to join our team. As the Product Manager – Analytics & Product Success, you will serve as the guardian of product health and success metrics, using sophisticated monitoring tools and deep data analysis to verify features work as expected, launches succeed, and products deliver measurable value to customers and the business. Roles & Responsibilities Ensuring Product Success Through Analytics and Monitoring Tools Own end-to-end success metrics for products and features from conception through maturity Use monitoring tools and data analysis to validate that all product features work as expected Define what success means for each product initiative and measure it rigorously Drive product improvements and optimizations based on success metrics and performance data Design and implement comprehensive monitoring systems using industry-leading tools to track product health in real-time Monitor feature-level performance metrics to ensure all functionality operates within expected parameters Track error rates, latency, conversion funnels, and other technical and behavioral metrics by feature Lead root cause analysis and post‑mortems when product issues arise Deep Data Analysis & Insights Leverage analytics tools and advanced SQL to conduct deep‑dive analyses into product performance and user behavior Establish instrumentation standards and ensure complete feature coverage for all product functionality Verify feature functionality through analytics validation, identifying bugs, errors, and unexpected behaviors Create automated anomaly detection systems to identify when features deviate from expected behavior Product Launch Excellence Lead end-to-end launch planning and execution, ensuring launches meet success criteria Define launch success metrics and measurement frameworks before product releases Use monitoring and analytics to track launch performance in real-time Conduct post‑launch reviews using data to assess success and inform future launches Required Qualifications 1 to 3 years of experience supporting contact center technology, telephony systems, dialers, IVR flows, or CCaaS platforms Strong troubleshooting and analytical skills Comfortable working with multiple software platforms simultaneously Strong attention to detail and organizational skills Ability to thrive in a fast‑paced environment and manage multiple priorities effectively Preferred Qualifications Experience with statistical analysis and familiarity with Python or R for data analysis Background in building or managing analytics platforms and monitoring systems Knowledge of data infrastructure, pipelines, instrumentation best practices, and observability tools Experience with product‑led growth strategies and success metrics Familiarity with APM (Application Performance Monitoring) tools and practices What Success Looks Like First 90 Days: Establish comprehensive product health dashboards and monitoring systems, define success metrics for ongoing initiatives, use analytics to validate feature functionality, and successfully lead or contribute to a product launch with clear success measurement. First 6 Months: Own the analytics and monitoring strategy for all product platforms, demonstrate measurable improvements in product success metrics, establish a track record of successful launches with data‑proven outcomes, and be recognized as the go‑to expert for product health and success measurements. Salary Range : $132,000–$145,000 annually. Benefits Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. Paid Sick Time: 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) Multiple PPO Medical Plans, as well as HDHP eligible plan. Dental Coverage Vision Coverage Company Paid Life Insurance 401K with a generous employer match Additional Benefits including Optional Life, FSA, Pet Insurance etc. Free Legal Services Employee Loan Program #J-18808-Ljbffr Mutual of Omaha Mortgage