Mitigation Operations Manager

Overview SERVPRO of Woodcrest/El Cerrito/Lake Mathews is seeking a driven and experienced Restoration Operations Manager to lead our Water Division. In this role, you will oversee daily operations, develop high-performing teams, and ensure exceptional service delivery—living out our mission to make property damage “Like it never even happened®!” As the Restoration Operations Manager , you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage “Like it never even happened®!" Why Join Us At SERVPRO of Woodcrest/El Cerrito/Lake Mathews, we invest in our people and provide opportunities for long-term success: Competitive compensation Superior benefits Career progression Professional development And more! Key Responsibilities Lead, support, and motivate the Restoration Division to achieve customer satisfaction, revenue growth, and profitability Maintain consistent communication with management, staff, and vendors to ensure smooth operations Develop and implement quality assurance protocols to deliver an exceptional customer experience Recruit, train, and develop team members to build a strong, high-performing workforce Ensure compliance with all legal, safety, and regulatory requirements in partnership with leadership Oversee maintenance of facilities, vehicles, equipment, and inventory Track, analyze, and report key performance metrics to improve operational efficiency Identify opportunities to enhance processes, productivity, and organizational capacity Continuously develop leadership, management, and restoration expertise Position Requirements High School Graduate or GED Equivalent Valid Driver’s License 2+ years of management experience At least one year of restoration industry experience preferred IICRC certifications preferred Experience in building a strong team with tangible leadership skills Strong process and results driven attitude Ability to multitask and to remain detail orientated Must be knowledgeable in relevant computer applications Skills/Physical Demands/Competencies Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics) Ability to repetitively push/pull/lift/carry objects Ability to work with/around cleaning agents Ability to successfully complete a background check subject to applicable law Benefits 401(k) Competitive salary Dental insurance Health insurance All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Franchisor, LLC, in any manner whatsoever. #J-18808-Ljbffr Servpro of Woodcrest/El Cerrito/Lake Matthews