IT Service Desk Analyst

Job Description

Job Description

Overview

We are seeking an IT Service Desk Analyst to provide first-level technical support for end users across a global organization. This role serves as the primary point of contact for employees experiencing IT-related issues and is responsible for delivering exceptional customer service via phone, email, and chat.

This position is an excellent opportunity for an entry-level IT professional to gain hands-on experience supporting enterprise technologies within a large, global environment. Candidates with prior Service Desk experience in an enterprise setting are also encouraged to apply.

• Provide Tier 1 technical support to end users via phone, email, and chat.
• Create, document, and manage incidents and service requests using ServiceNow.
• Troubleshoot and resolve common issues related to Microsoft 365 applications and services.
• Support users during ongoing Microsoft 365 migration initiatives.
• Handle user account administration tasks, including access requests and password resets.
• Provide Active Directory support, including user account management and group membership updates.
• Troubleshoot hardware, software, and basic break/fix issues.
• Assist users with SAP-related access and application support requests.
• Escalate complex issues to appropriate support teams while ensuring timely follow-up and resolution.
• Document troubleshooting steps and resolutions to maintain accurate support records.
• Deliver a high level of customer service while managing multiple priorities in a fast-paced environment.

• Strong customer service and communication skills.
• Basic understanding of Microsoft 365 applications and services.
• Familiarity with Active Directory user administration.
• Ability to troubleshoot common desktop hardware and software issues.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively in a team-oriented environment.

• Previous Service Desk or Help Desk experience in an enterprise environment.
• Experience using ServiceNow or another ITSM/ticketing platform.
• Exposure to Microsoft 365 migrations or support activities.
• Familiarity with SAP support processes.
• Associate's degree, technical certification, or equivalent IT experience.

• Gain experience supporting a large global organization.
• Work with enterprise technologies including Microsoft 365, Active Directory, ServiceNow, and SAP.
• Develop foundational IT support skills in a collaborative environment.
• Excellent opportunity for recent graduates or entry-level IT professionals looking to advance their careers.

Job Type & Location

This is a Contract position based out of Oshkosh, WI.

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Oshkosh,WI.

This position is anticipated to close on Aug 8, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.