Senior Manager - HR Process Improvement

Job Description

Company Summary

EchoStar builds solutions that help families and communities stay connected. We’ll launch your career and empower you to change lives.

Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.

Department Summary

In Human Resources, we collaborate with the innovators who drive DISH's creative ambition. From recognizing and fostering the development of our company's talent to navigating an ever-changing business landscape, our HR team drives positive change for both the company and our team members interested in growing their careers at DISH.

Job Duties and Responsibilities

We are seeking a dynamic and results-oriented Senior Manager to lead HR Process Improvement initiatives across the Human Resources department. The ideal candidate will be responsible for identifying, designing, and implementing process enhancements that increase efficiency, effectiveness, and employee experience within HR Shared Services. You will collaborate closely with various teams, including HR, IT, Legal, and business leaders, to develop and execute strategies that optimize workflows, streamline operations, and ensure alignment with organizational goals. This role will act as a “player / coach” by leading the team, leading high-stakes process initiatives, and also developing a comprehensive HR process optimization strategy that aligns with long-term corporate goals. 

Key Responsibilities:

• Leadership:
• Lead a team of process improvement individuals in their efforts to drive efficiency and experience improvements in order to reduce costs, optimize tools, and build credibility of the HR teams across the company
• Coach and mentor direct reports in areas of HR acumen, business acumen, relationship building, and accuracy of execution of processes
• Execute on required management tasks during cyclical events such as Performance Appraisal and Talent Planning
• Ensure employees on the team are provided efficient and effective training, development, and coaching during onboarding and ongoing development
• Employment brand ambassador who leads by example, and demonstrates EchoStar culture and values in his/her actions and words
• Understand and articulate department and EchoStar corporate business goals, including quantifiable financial returns of process improvements
• Process Analysis:
• Document current HR processes and identify opportunities for optimization and improvement
• Develop and implement strategies to streamline workflows, reduce inefficiencies, and enhance service delivery
• Conducts studies, such as time studies or process studies, to review effectiveness of current processes and analyzes the effectiveness of tools.
• Work with colleagues in the DISH HR shared services organization (compensation, benefits, HRIS, analytics, etc) to assure good alignment with employee needs and ongoing process/service improvement initiatives
• Project Management:
• Lead and manage HR process improvement projects from initiation to completion, including identifying roles and responsibilities of functional owners within the implementation of improvements
• Facilitate cross-functional collaboration and manage stakeholder communication throughout the project lifecycle
• Change Management:
• Drive the adoption of new processes, systems, and tools within HR and across the organization, including design of broader plans
• Lead change management efforts, including training and supporting HR staff, to ensure smooth transitions to improved processes
• Develop and communicate a clear vision for process improvement initiatives, building buy-in across teams
• Data-Driven Decision Making:
• Use data-driven insights to make recommendations
• Utilize data analytics to monitor process performance and outcomes
• Provide regular reports and insights to senior leadership on the impact of process improvements
• Conduct root cause analysis to identify recurring issues and design long-term solutions
• Stakeholder Engagement:
• Collaborate with key stakeholders to align process improvement efforts with organizational goals
• Act as a liaison between HR teams and other departments to ensure seamless communication and coordination of initiatives
• Ensure stakeholder feedback is gathered and incorporated into process design and improvement plans
• Continuous Learning & Development:
• Stay current with HR best practices, industry trends, and emerging technologies to recommend innovative solutions
• Share knowledge and best practices across the organization to foster a culture of continuous improvement within HR

This role reports to the Head HR Shared Services.Travel demands are estimated at less than 25%.  

Skills, Experience and Requirements

Education and Experience:

• Bachelor’s degree preferred, or equivalent combination of education and experience
• 5-7+ years of people management experience 
• Strong understanding of HR processes (recruitment, onboarding, performance management, compensation, etc.) and the ability to analyze and improve them
• Experience supporting multiple employee types and multiple lines of business (high volume/entry-level, professional/specialty, technology, etc.)
• Experience with process mapping and employee experience journey mapping
• Experience leading an HR team, including professionals at a manager level.
• Experience working in an entrepreneurial culture as well as a larger, established company desired
• Experience in coaching and advising employees at multiple levels from front-line hourly employees to executives

Skills and Qualifications:

• Ability to influence and communicate at the senior executive level
• Analytical, but able to communicate complex information simply 
• Deep knowledge of best practices from past employers, professional networks, and continuing education; strong preference for past experience with a best-in-class employer with strong, innovative HR practices
• Ability to identify trends in data and/or observations, and is comfortable at informing and partnering with appropriate stakeholders to make recommendations based on trends
• Proven track record or building business and organizational acumen, and applying knowledge to problem solving efforts and recommendations to leadership
• Ability to engage in networking and leverage relationships to solve problems

Visa sponsorship not available for this role

Salary Ranges

Compensation: $110,110.00/Year - $157,300.00/Year
Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make  echostar.com and  jobs.echostar.com accessible to users. Please contact View email address on jobs.echostar.com if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements:  EEO Policy Statement ,  Pay Transparency , EEOC Know Your Rights ( English / Spanish )