Brand Ambassador

Job Description

Job Description

We’re looking for enthusiastic and outgoing Brand Ambassadors to represent our clients' brands, build strong relationships with the public, and help increase brand awareness. You’ll be the face and voice of the client, as well as Flyspace, and will create positive and memorable experiences. Brand ambassadors provide event set up and tear down, as well as brand representation and community engagement. The pay rate is $18/hr. 

Key Responsibilities and Characteristics:

• Interact with the public with a positive attitude and help guests have a memorable experience in a professional manner.
• Track engagement metrics and report back to Management immediately following the event. 
• Keep the activation area free of clutter and surfaces clean.
• Must have strong communication and interpersonal skills.
• Maintain a friendly, confident, and approachable personality for the duration of the event.
• Must follow the dress code as instructed in advance by Management.
• Represent the brand and industry in a professional manner.
• Ability to work independently and as part of a team
• Must be reliable, organized, and detail-oriented.
• Previous brand ambassador, sales, marketing, or customer service experience is a plus.
• Must be willing to occasionally travel.

1. General Support

• Assist with on-site setup, operation, and teardown of event elements, such as furniture, décor, signage, basic AV equipment or other activation equipment.
• Provide logistical support during events, such as replenishing supplies, running errands, or assisting guests under direction.
• Follow instructions from Management to complete tasks efficiently and to standard. 

2. Physical and Logistical Support

• Perform hands-on tasks requiring physical effort, such as lifting, carrying, or assembling items.
• Assist with the transportation of equipment, materials, or other resources between locations.
• Ensure tools, materials, or equipment are staged and ready for use as directed by leadership.

3. Administrative and Coordination Assistance

• Maintain basic records, such as inventory checklists, equipment logs, or task completion notes.
• Provide updates on task progress and completion to Management.
• Support team communication by relaying messages or confirming schedules as needed and required.

4. Learning and Skill Development

• Participate in training or hands-on learning opportunities to develop knowledge of equipment, safety practices, and workflows.
• Shadow experienced team members to build foundational skills and understanding of the role.
• Demonstrate a willingness to take on new challenges and improve performance over time.

5. Safety and Compliance

• Adhere to all safety protocols and use personal protective equipment (PPE) as required.
• Participate in pre-operation or pre-event safety briefings.
• Report hazards, incidents, or equipment malfunctions to leadership promptly.

6. Other Duties as Assigned

Reporting and Accountability

To the Management:

• Provide updates on task progress and seek clarification when necessary to ensure accuracy.
• Report any challenges, delays, or incidents encountered during operations.

To Peers and Team Members:

• Collaborate with other Assistants and team members to complete tasks efficiently.
• Contribute to a positive and supportive work environment through professionalism and teamwork.

To the Organization:

• Represent the company’s values of reliability, quality, and teamwork in all activities.
• Support the success of projects or operations through diligence and proactive effort.

Project Role and Expectations

• Assist with the execution of project-related tasks, such as staging materials, preparing equipment, or supporting on-site operations.
• Follow instructions from team leadership to ensure tasks are completed on time and to standard.
• Contribute to on-site organization and readiness by ensuring materials are properly handled and stored.

Operational Role and Expectations

• Support daily operational workflows by performing assigned tasks, such as organizing inventory or cleaning equipment.
• Assist with the transport, setup, or breakdown of materials and equipment for operational needs.
• Maintain an organized workspace and contribute to operational efficiency through reliable effort
• Occasionally transition into a customer-facing role to resolve inquiries or provide direct assistance to attendees, as needed. 

Company Expectations/Deliverables

• Perform assigned tasks with diligence, reliability, and adherence to standards.
• Contribute to team success by maintaining a positive attitude and willingness to assist wherever needed.
• Demonstrate a commitment to learning and growth within the organization.

Competencies (Knowledge, Skills, and Abilities):

• Verbal and Written Communication
• Organization
• Efficient and diligent
• Customer Service Orientation
• Adaptability
• Time Management 
• Attention to Detail 
• Collaboration/Teamwork
• Problem Solving

Physical Demands and Work Environment:

This description is representative of requirements that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ambassadors must sit, stand, and walk for extended periods of time.
• Ambassadors frequently must work outside in extreme weather conditions for extended periods of time.
• Ambassadors may be required to use a computer with keyboard, telephone or handheld mobile device for extended periods of time, and office machinery as needed.
• Ambassadors will be required to lift, push, pull, and carry up to 50 pounds, including event equipment such as tables, chairs, linens, audio, video, lighting, etc.
• Ambassadors must be able to read, see, hear, and speak English.
• Ambassadors must be able to independently travel to off-site locations. 
• Ambassadors may be required to safely operate a scissor lift with certification.

Workdays and Shifts:

• This is a part-time position. 
• Willing to work a flexible schedule that may include long hours and irregular times, including weekends, nights, and some holidays.

Education, Certification(s), and/or License(s) Required:

• Associate’s degree or Bachelor’s degree in hospitality, fine arts, art history, events or related field preferred.
• Valid driver’s license. 
• Ability to obtain scissor lift and forklift certification if not already certified.
• Ability to obtain DOT Med card if not already in possession. A DOT medical certification is not required; however, you will not be able to operate certain company vehicles without one.
• In accordance with certain event requirements, Child Protection Clearances may be required. 

Other Requirements:

• Must be at least 18 years old.
• Entry-level position requiring minimal experience, though prior exposure to event production, brand ambassador, sales, marketing, or customer service experience is a plus.
• Demonstrates reliability, a strong work ethic, and eagerness to learn. 

A Few Friendly Notes Before You Apply

What to Expect
We’ve done our best to outline the key responsibilities and expectations for this role, but like most things in our industry, the details can shift. This description should be seen as a general guide, which may be updated or modified from time to time, rather than a complete list. We’re a flexible team, and we hope you are too! We value adaptability and a collaborative spirit in our team.​

Work Eligibility
In line with federal law, everyone we hire needs to be able to work in the U.S. and complete the standard employment verification paperwork when they join the team. This includes verification of your identity and eligibility to work for us.

Everyone’s Welcome
Flyspace is an equal opportunity employer. That means we don’t just welcome diversity, we celebrate it. We hire talented humans of all backgrounds and identities, and we’re committed to building an inclusive workplace where everyone can thrive. If you’re into respect, collaboration, and creativity, you’ll fit right in.

Let’s Talk Money
We believe in being upfront about pay. That’s why we include salary ranges or hourly pay expectations in all our postings, no guesswork required. While Pennsylvania doesn’t mandate this (yet), we think it’s the right thing to do. We also offer a great benefits package, starting on day one.

Need Accommodations?
Flyspace is committed to creating an inclusive and welcoming workplace and encourage people of all abilities to apply. We will do everything we can within reason to make sure that you are able to participate in the application process and that you are evaluated in an environment that best allows us to assess your skills. If you need reasonable accommodation during any stage of the application or hiring process, please let us know. We're happy to explore how we can support your access and success.

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