Microsoft Systems Engineer
Virtual Vocations Inc
Providing technical support for Microsoft Teams and Cisco platforms, the hybrid MS Teams Unified Engineer will manage day-to-day administration tasks, troubleshoot VoIP issues, and support video conferencing solutions. Key responsibilities Administer daily tasks such as MACD requests, incident management, and DID management Troubleshoot PSTN call issues and manage VoIP device registrations and profiles Analyze logs and network traces to ensure optimal performance and resolve technical problems Required qualifications Experience supporting Microsoft Teams and Cisco IP telephony systems Strong knowledge of voice technologies, including SIP, H.323, and Direct Routing configurations Proficiency in troubleshooting VoIP endpoints and managing voicemail systems Understanding of ITIL and Agile frameworks, particularly in incident and change management Prior experience providing technical support to enterprise customers
Vacancy posted 1 day ago
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