Front Office

You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.


Job Summary


Our client is seeking a dedicated Front Office to ensure efficient and smooth administrative operations. This role involves managing patient intake processes, collecting copays, maintaining correct patient information, and scheduling appointments. The ideal candidate will possess insurance knowledge and excellent customer service skills to deliver exceptional patient interactions.


Responsibilities / Job Duties

• Ensure patient eligibility is checked and information is correct, especially for new patients.
• Collect copays and balances, and scan images.
• Check out patients and make new appointments.
• Assist patients in filling out digital paperwork.
• Rotate as a floater to support patients in the waiting room.
• Complete PCP letters and authorizations.
• Verify patient registration through Phreesia and assist as required.
• Utilize Aprima and Phreesia software for administrative tasks.
• Exhibit a proactive approach and willingness to assist where needed.

Minimum Education and Experience Qualification Requirements


Qualifications

• At least 1 year of healthcare experience (experience in dental/vision does not fully translate).
• Ability to distinguish between different insurance policies.
• Team player attitude and adaptability to float between locations as needed.
• Preferred experience in a high-volume office or busy medical practice.

Skills

• Knowledge of Aprima and Phreesia software.
• Excellent customer service skills and disposition.
• Strong attention to detail and patient-facing professionalism.
• Proactive problem-solving and ability to assist in various capacities.

Schedule / Shift


Monday through Friday, 8:00 AM to 5:00 PM.


Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


Medix Overview:


With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.


* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.