Casino Host - Omaha

Casino Host

WarHorse Gaming, a division of Ho-Chunk, Inc. Location: Omaha, NE Job Type: Full-time | Varying schedules based on business needs

Pay: BOE (Based on Experience)

Comprehensive benefits package includes:

• Medical, dental, and vision insurance
• 401(k) with Day 1 vesting and company match
• Paid time off and paid holidays
• Quarterly incentive program
• Career advancement opportunities
• Team member discounts and other company benefits

WarHorse Gaming is seeking an energetic, relationship-focused Casino Host to deliver exceptional service to our VIP guests and help create memorable gaming experiences. This role is responsible for developing and maintaining strong relationships with valued players, promoting the WarHorse Rewards program, hosting casino events, and ensuring guests receive personalized service throughout their visit.

The ideal candidate is outgoing, customer-focused, and passionate about creating lasting guest relationships while helping drive player loyalty and business growth.

Essential duties and responsibilities include:

• Uphold and support the Mission, Vision, and Values of WarHorse Gaming.
• Welcome and assist VIP guests while providing outstanding customer service.
• Build and maintain strong relationships with assigned player accounts.
• Approve and monitor complimentary offerings in accordance with company comp guidelines.
• Promote and explain the benefits of the WarHorse Rewards program.
• Enroll new members and assist existing members with replacement cards while on the gaming floor.
• Encourage guests to achieve higher rewards tiers through increased play.
• Develop new player relationships through networking and community engagement.
• Contact qualified guests by phone or in person to promote special events, promotions, and entertainment.
• Represent WarHorse Gaming at on-property and off-property events as needed.
• Attend hosted events and ensure guests receive exceptional service.
• Meet individual and departmental performance goals.
• Maintain accurate player information using player tracking software.
• Follow all company policies, internal controls, and applicable gaming regulations.
• Attend departmental meetings and required training sessions.
• Perform additional duties as assigned.

Qualifications:

Required

• Must be at least 21 years of age.
• High school diploma or GED.
• Two (2) years of hospitality, customer service, or related guest relations experience.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Professional, outgoing, and service-oriented personality.
• Proficiency with Microsoft Office and basic computer applications.
• Ability to learn and utilize casino player tracking systems.
• Valid driver's license.
• Ability to obtain and maintain a Nebraska Gaming License.

Preferred

• Previous Casino Host experience.
• College degree.
• Experience working with VIP guests or player development programs.

What makes you successful:

• Passion for delivering exceptional guest experiences.
• Ability to build lasting customer relationships.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Professional judgment and ethical decision-making.
• Ability to multitask in a fast-paced casino environment.
• Self-motivated with strong networking and sales abilities.
• Flexible and adaptable to changing business needs.

Schedule:

This position requires open availability. Team members must be able to work days, evenings, weekends, holidays, and varying schedules based on operational needs. Occasional local and overnight travel may be required for special events.

Physical & Work Environment:

This position requires frequent walking throughout the casino floor, prolonged standing, and occasional lifting of up to 15 pounds. Team members must be comfortable working in an active casino environment that may include exposure to secondhand smoke, moderate noise levels, and extended periods of guest interaction.

Licensing & Certifications:

• Nebraska Gaming License (required upon hire)
• Valid Driver's License
• Position includes complimentary authority

Why Join WarHorse Gaming?

At WarHorse Gaming, you'll be part of a team committed to creating memorable guest experiences while building a culture of excellence, teamwork, and opportunity. If you enjoy meeting people, developing relationships, and working in an exciting entertainment environment, we'd love to hear from you.

WarHorse Gaming, a division of Ho-Chunk, Inc., is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. Preference may be extended to persons of Indian descent in accordance with applicable law.