Operations Director

Operations DirectorWe're looking for an Operations Director who thrives on structure, leads with steadiness, and gets things done. This is a newly created role where you will be the operational backbone of the organization: the person the team turns to for day-to-day decisions, and the person who keeps things running while leadership focuses on growth.If you're organized, calm under pressure, and energized by building systems that work, this is your opportunity.What You'll DoOwn day-to-day operational decision-making across departments, escalating only what genuinely requires leadership involvementSupervise and support the VA and Medicaid teams' daily workflow as their first point of contactManage payroll processing and administration, ensuring accuracy, timeliness, and compliance with all applicable regulationsOversee credentialing, DSW training compliance, and COPC review processesPartner with leadership on SOP completion and ensure procedures are followed consistently across departmentsMonitor team capacity and workload distribution, flagging risk before it becomes a retention issueSupport performance management processes, including documentation and accountability follow-throughServe as a stabilizing, visible leadership presence for the teamWhat You Bring3+ years in an operations, office management, or supervisory role. Home health or healthcare services experience strongly preferredHands-on payroll management experience, including familiarity with payroll systems and compliance requirementsProven ability to manage multiple departments or workflows simultaneously without losing detail or follow-throughStrong communication and conflict-resolution skillsComfort working in a compliance-heavy environment; Medicaid or VA services experience is a plusHigh school diploma required; associate's or bachelor's degree in business, healthcare administration, or related field preferred