General Manager

Job Description

Job Description

JOB DESCRIPTION

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT ARRIVE WILMINGTON:

An intimate 34-room hotel, ARRIVE Wilmington is located in the heart of charming downtown Wilmington, N.C., near Wilmington Riverwalk, a full mile of scenic boardwalk that hugs the borders of the riverfront, providing endless views and easy access to Cape Fear Coast beaches. On-site restaurant Dram Yard serves Southern coastal cuisine with global influences, while the courtyard garden Gazebo Bar prepares refreshing cocktails and flavorful snacks to enjoy around a fire pit or at the bowling green.

POSITION PROFILE:

The General Manager is the heart of ARRIVE Wilmington, setting the tone for our team and our guests alike. You'll lead day-to-day operations with warmth and a sharp eye for detail, guiding your team to deliver our signature trusty service while keeping the hotel running smoothly and successfully.

THE TASK AT HAND:

• Lead and inspire the hotel team, fostering a welcoming culture that reflects our service standards.

• Oversee daily operations across front desk, housekeeping, engineering, and food and beverage to ensure a seamless guest experience.

• Hire, train, coach, and develop team members, providing regular feedback and growth opportunities.

• Build genuine relationships with guests, responding to feedback and resolving concerns with care and good judgment.

• Manage budgets, forecasts, and financial reporting, controlling costs while protecting quality.

• Partner with corporate leadership on sales, marketing, and revenue strategies to drive occupancy and rate performance.

• Ensure the property is clean, safe, well maintained, and compliant with all health, safety, and legal requirements.

• Connect with the local Wilmington community and neighboring businesses to keep the hotel a beloved neighborhood destination.

WHAT WE'RE LOOKING FOR:

Required

• 5 years of hotel management experience, including leadership of a multi-department team.

• Positive, energetic, and service-oriented, with strong leadership and interpersonal skills.

• Working knowledge of budgeting, P&L management, and hotel financial controls.

• Proficiency with property management and point-of-sale systems.

• Clear verbal and written communication in English.

• Good judgment, calm under pressure, and the ability to make sound decisions independently.

Preferred

• Experience managing a boutique or luxury hotel with food and beverage operations.

Physical

• Ability to stand and walk for long periods and push, pull, or lift up to 25 lbs.

• Flexible schedule, including weekends and holidays.

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).

MORE ABOUT US:

We're a family business, founded in Los Angeles by Avi Brosh in 1998. As we keep growing and opening new hotels and restaurants, we're always looking for spirited, hardworking, passionate people who want to join our team and grow with us!

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

We are an E-Verify Employer/Somos un empleador de E-Verify.