MAC Team Network Engineer

MAC Team Network EngineerWe are seeking a MAC Team Network Engineer to join our team supporting DISA JSP ETM in Arlington, VA.RESPONSIBILITIESDevelop and maintain a proficient team to execute MACs in accordance with established procedures and service level agreements (SLAs).Utilize existing bench stock materials to complete MAC tasks efficiently, including port activations, deactivations, VLAN extensions, VPN configurations, and other network-related activities.Follow JSP's change management process to track and execute MACs via service request tickets, ensuring compliance with customers' voice, video, and data requirements.Conduct root-cause analysis on recurring problems related to MACs, networks, and systems, and include findings in the Monthly MAC Report.Track MAC requests via service request tickets and maintain accessibility of the tracking system for customers and government oversight.Respond, coordinate, and manage all Change Requests (CRQs) for additions, removals, and modifications to the Government Furnished Equipment (GFE) maintenance coverage.Update the Configuration Management Database (CMDB) and prepare monthly summary reports of Moves, Adds, and Changes performed.Treat customer requests that are out of scope of MACs as new project Engineering Change Proposal (ECP) requests.Provide additional effort for Voice MACs, including Line Provisioning, Phone deployment, migration from TDM to VoIP services, and programming call tree and Interactive Voice Response functionality on the ACDS.Monitor network performance, make recommendations for improvement, and ensure compliance with Performance Work Statements (PWS), MOAs/MOUs, and SLAs.Document and report repair actions in ticketing systems, using Government-provided tools for Performance and Fault Management.REQUIRED QUALIFICATIONSExperience: 5-10 years' experienceCertifications: DoD Approved 8570 Baseline Certification: Category IAT Level IICCNA SecurityCySA+GICSPGSECCompTIA Security+ CESSCPCNDNetwork Administrator / Engineer CertificationComputing Environment Certification (one of the following): Cisco Certified Network Associate (CCNA)Another DoD 8570 CertificateClearance: Must possess Top Secret/SCI clearanceWORK ENVIRONMENT AND PHYSICAL DEMANDSLocation: Arlington, VAType of environment: OfficeNoise level: MediumWork schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.Amount of Travel: Less than 10%PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.WORK AUTHORIZATION/SECURITY CLEARANCEU.S. CitizenTop Secret/SCI clearanceWAGE INFORMATIONTarget salary range: $48,000 - $125,000. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.OTHER INFORMATIONPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact View email address on click.appcast.io for assistance.