Team Leader

What you’ll do As a Team Leader, you will drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues. You will collaborate closely with the management team to support the daily running of the store, uphold excellent operational standards, and create a high‑performing, engaged colleague experience. You will provide clear direction, daily coaching, and in‑the‑moment feedback to ensure colleagues understand expectations, deliver great service, and maintain strong store standards. With a consistent focus on size availability, stock fill, and merchandising execution, you will help maximize sales while creating a fast, friendly, and efficient shopping experience for customers. Maintain strong stock levels and size availability to maximize sales and meet customer expectations. Deliver excellent store standards by ensuring the sales floor is well‑presented, merchandised, and fully replenished. Allocate daily tasks and support schedules so colleagues are productive, engaged, and focused on the right priorities. Oversee key customer areas and ensure a fast, friendly, and efficient shopping experience. Support day‑to‑day store operations, including opening, closing, and store duty management when needed. Review customer service feedback, handle customer issues professionally, and escalate when appropriate. Coach, motivate, and support colleagues through effective communication, recognition, onboarding, and ongoing development. Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards. What you’ll get People are at the heart of what we do, so we provide you with a robust onboarding period and a supportive environment to perform at your best. We offer competitive benefits and work‑life balance, knowing that your life outside of the store is important. What you’ll bring As a Team Leader, you will report to the Department Manager and support the store by leading and developing a team of Sales Associates. The following qualities will help you succeed: The ability to lead, motivate, and manage a team effectively, fostering a positive and supportive working environment. Strong customer service skills with the ability to deliver a great shopping experience and resolve issues confidently. Good organizational and time‑management skills, with the ability to prioritize and manage multiple tasks. The ability to think on your feet, solve problems, and adapt to changing store needs or customer demands. Clear and effective communication skills for interacting with customers, colleagues, and management. Confidence using retail technologies, including cash registers, self‑checkouts, tablets, and handheld POS devices. Effective oral and written communication in English for coaching, corrective action, safety instructions, and customer service. Pay range: $24.00 - $25.50 Primark is an equal‑opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email View email address on click.appcast.io with your request. #J-18808-Ljbffr