Remote Customer Support Representative

Remote Customer Support Representative

Our company name, OranjeBor Energie BV, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are proud to be based in Norway, a country renowned for its rich energy resources and commitment to environmental sustainability. With our headquarters strategically located in Germany, we are well-positioned to leverage the region's expertise and contribute to the country's energy sector growth.

Job Description

We are seeking a highly motivated and experienced Remote Customer Support Representative to join our team. The ideal candidate will be responsible for managing a team of customer support representatives and ensuring exceptional customer service delivery. Additionally, the Customer Support Representative will handle debt collections and overdue payments for delinquent customers.

Responsibilities:

• Manage and lead a team of remote customer support representatives
• Develop and implement customer service policies and procedures
• Monitor team performance and provide coaching and feedback
• Handle escalated customer inquiries and issues
• Analyze customer feedback and implement improvements to enhance customer satisfaction
• Collaborate with other departments to ensure a seamless customer experience
• Manage debt collections and overdue payments for delinquent customers

Requirements:

• Proven experience in a customer support management role
• Excellent communication and leadership skills
• Strong problem-solving abilities
• Ability to work effectively in a remote team environment
• Experience with customer support software and tools
• Bachelor's degree in Business Administration or related field (preferred)

Benefits:

• Competitive salary
• Remote work flexibility
• Health and wellness benefits
• Professional development opportunities

Qualifications

Proven experience in a customer support management role

Excellent communication and leadership skills

Strong problem-solving abilities

Ability to work effectively in a remote team environment

Experience with customer support software and tools

Bachelor's degree in Business Administration or related field (preferred)

Additional Information

Please submit your resume and a cover letter outlining your qualifications and experience for the team to contact you.