Customer Support / Order Entry Associate

Job Description

Job Description

Customer Support / Order Entry Associate

• $18-22 DOE
• M-F 8 AM to 5 PM
• Temp to Perm, excellent benefits once perm, including medical, dental, vision and 401k matching
• Dallas, TX 75238
• 100% On-Site

 

Job Summary
• Receive and handle inquiries, purchase orders and claims from customers.
• Create and send open orders reports to customers.
• Maintains and manages relationships with new and existing clients to provide them with products and services that fit client's needs.

General Accountabilities
• Process orders from customers for full container loads and warehouse releases.
• Place orders to factory for batteries, labels, and all other material.
• Assist Sales Managers for inquiries on pricing, inventory, availability, and other client related requests.
• Coordinate with customer to create, update, and revise artwork per customer specifications.
• Coordinate with warehouse and quality control departments to process orders.
• Process defective order claims, returns, and credits.
• Assigns goals to be met at specific time intervals.
• Manages day-to-day client communications and relationships.
• Resolves customer concerns.
• Performs other duties as assigned or requested.
• *The Company reserves the right to add or change duties at any time.

Job Qualifications
• Minimum Experience: One (1) years of customer service experience required

Skills
• Must possess effective time-management skills.
• Must be self-motivated and able to take initiative.
• Must be comfortable working in a fast-paced, demanding environment.
• Must possess the knowledge of principles and processes for providing customer and personal services.
• Must possess basic knowledge of the language and terminologies used in this occupation.
• Must possess excellent written and verbal communication skills.
• Must possess excellent interpersonal skills.

Order Processing
• Receives & confirms orders from customers either via phone, email, or fax.
• Enters orders into order processing software.
• Monitors and maintains inventory level.
• Knows how to contract truckers to deliver goods to the customer and track shipments for order status.
• Create progress reports and quarterly reports.
• Invoicing of goods from order processing software.
• Knows how to handle and accommodate general & special requests from customers.
• Ability to multitask with excellent organization skills Company Description

RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.

We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.

Company Description

RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.\r\n\r\nWe are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award; and one of Forbes’ America’s Best Professional Recruiting Firms.