Administrative & Customer Service Assistant

Job Description

Job Description

Kippot World is a Judaica brand offering custom kippot, challah covers, and more for events and special moments.

We are seeking a highly organized, detail oriented, and experienced Administrative & Customer Service Assistant to join our team. The ideal candidate is proactive, efficient, professional, and comfortable managing multiple responsibilities in a fast-paced environment.

This role combines customer service, order management, and administrative support. The right candidate will be comfortable communicating directly with customers, managing email and phone inquiries, processing orders, and keeping day to day office operations organized.

Responsibilities

Customer Service & Order Management

• Respond to customer inquiries via email and phone in a timely, professional, and friendly manner
• Answer incoming phone calls and assist customers with questions about products, orders, pricing, timelines, and shipping
• Manage customer emails from initial inquiry through order completion
• Communicate with customers regarding order updates, approvals, shipping, and other order related questions
• Follow up with customers as needed to ensure a smooth and positive experience
• Resolve customer service issues and escalate more complex matters when necessary
  

Administrative Support

• Schedule appointments and assist with showroom coordination
• Keep the showroom and office organized and presentable
• Maintain organized digital filing systems
• Assist with QuickBooks and other administrative tasks
• Handle special projects and additional administrative responsibilities as they arise
• Perform general office and administrative tasks
  

Qualifications

• Previous experience in customer service, office administration, or a similar role is required
• Previous experience handling customer inquiries by phone and email
• Experience managing orders and working directly with customers
• Experience with Shopify and QuickBooks
• Proficiency in Google Workspace and Microsoft Office
• Excellent written and verbal communication skills
• Professional and friendly communication style
• Strong attention to detail and organizational skills
• Ability to prioritize, multitask, and work independently
• Proactive problem solver who takes initiative
• Comfortable working in a fast paced environment
• Bilingual English/Spanish preferred
  

Experience

• Administrative or customer service: 3 years (preferred)

Language

• English (Required)
• Spanish (Preferred)

Ability to Commute:

• Miami, FL 33162 (Required)
• Work Location: In person