General Manager

Job Description

About Top Choice Plumbing

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Top Choice Plumbing provides commercial service plumbing and project work for businesses, national restaurant and retail clients, logistics operations, manufacturers, and other commercial properties across the Southeast.

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Position Summary

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The Branch General Manager is responsible for the day-to-day performance of Top Choice Plumbing’s North Charleston branch. This role leads branch employees, manages operating and financial results, resolves customer issues, and ensures jobs are completed safely, efficiently, and with accurate documentation. The General Manager works closely with Corporate Dispatch, Finance, Human Resources, Commercial Sales and Estimating, and Purchasing to keep branch operations running smoothly.

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Key Responsibilities

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• Lead daily branch operations, including technician readiness, staffing, materials, open work, customer commitments, and issue resolution.
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• Manage branch performance against approved budgets; review financial results with Corporate Finance and address revenue, margin, labor, overtime, and operating-cost variances.
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• Lead, coach, and evaluate technicians and assigned branch staff; conduct regular check-ins, support training and development, and document performance concerns in partnership with Human Resources.
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• Coordinate technician needs and branch priorities with Corporate Dispatch. Dispatch retains final authority over schedules, assignments, and routing.
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• Oversee job progress from estimate or service call through field execution, documentation, closeout, and billing readiness.
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• Manage customer escalations and service recovery; review callbacks and rework, identify root causes, and ensure corrective actions are completed.
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• Coordinate with the Commercial Sales Estimator on projects sold by that role, including customer commitments, material readiness, change orders, and closeout.
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• Oversee branch purchasing and inventory readiness within established approval limits; help reduce material shortages, emergency purchases, waste, and technician downtime.
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• Maintain safe, organized, and service-ready facilities, vehicles, equipment, tools, and work areas.
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• Provide timely, accurate information to corporate teams and follow company policies, financial controls, safety requirements, and operating procedures.
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• Identify staffing, training, equipment, and process-improvement needs and help build a repeatable operating model for future branches.
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Qualifications

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• At least five years of leadership experience in commercial plumbing, with substantial hands-on plumbing field experience. Direct plumbing experience is required and non-negotiable; the candidate must be able to provide credible technical guidance to technicians and may be required to accompany them on jobs to assess work, troubleshoot issues, and support safe, quality execution.
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• Demonstrated experience managing budgets or profit-and-loss performance, labor, customer escalations, and employee accountability.
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• Working knowledge of service workflows, job costing, field documentation, purchasing controls, safety, and dispatch coordination.
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• Strong leadership, communication, problem-solving, and follow-through skills, including the ability to hold employees accountable and keep work moving.
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• Ability to lead experienced technicians while recognizing when technical expertise or additional support is needed.
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• Valid driver’s license and ability to travel locally and occasionally to other company locations.
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Compensation and Benefits

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• $95,000–$115,000 annual base salary, based on relevant experience and scope of responsibility.
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• Eligibility for a KPI-based bonus under a separate written plan. Bonus amounts and payouts are not guaranteed; no commission is included at this time.
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• Paid vacation, paid sick time, and paid company holidays under current policy.
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• Company-sponsored 401(k) with a 5% match, subject to plan terms.
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• Medical, dental, and vision reimbursement under current company policy and applicable eligibility requirements.
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• Approved professional development, company equipment, and business-expense support needed for the role.
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Working Relationships

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The General Manager reports to the Chief Executive Officer and works in partnership with Corporate Dispatch, Finance, Human Resources, Commercial Sales and Estimating, Purchasing and Inventory, and the Field Operations Supervisor. Corporate Finance retains responsibility for official financial reporting and bill payment; Human Resources supports employment processes; and Corporate Dispatch retains final control of the live technician schedule.

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Top Choice Plumbing LLC is an equal opportunity employer. Employment decisions are made without unlawful discrimination and in accordance with applicable law.